We would be grateful if you would complete this survey about the surgery. The team wants to provide the highest standard of care. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

Q1 How easy is it to get through to someone at your GP practice on the phone BEFORE 9am?

 
 
 
 
 
 

Q2 How easy is it to get through to someone at your GP practice on the phone AFTER 9am?

 
 
 
 
 
 

Q3 How easy is it to make a telephone consultation with a doctor or advanced care practitioner?

 
 
 
 
 
 

Q4 If you need to see or speak to a clinician urgently on the same day, can you normally speak to, be seen or be offered an "out of hours" appointment with STAR on the same day?

 
 
 

Q5 Have you utilised the advanced booking for extended hours appointments that are available ?

 
 

Q6 If yes to the above, how do you rate the service?

 
 
 
 
 
 

Q7 How important is it to you to be able to book appointments a week in advance?

 
 

Q8 How easy is it to book in advance to the following week?

 
 
 
 
 
 

Q9 All of our clinic rotas are on-line, do you use on-line services for appointment booking on the day and in advance?

 
 

Q10 How helpful do you find the reception, secretarial and admin staff?.

 
 
 
 
 

Q11 If you need to see a GP or advanced care practitioner, How quickly can you get an appointment?

 
 
 
 
 

Q12 How do you rate this?

 
 
 
 
 
 
 

Q13 If you need to see a Practice Nurse or Health Care Assistant, How quickly can you get an appointment?

 
 
 
 
 

Q14 How do you rate this?

 
 
 
 
 
 
 

Q15 Is the practice, including the extended access appointments and STAR appointments open at times that are convenient to you?

 
 
 

Q16 Which of the following opening hours would make it easier to see or speak to someone?

 
 
 
 
 
 

Q17 Thinking of your most recent consultation with a doctor or advanced care practitioner, who did you see?

 
 
 
 

Q18 How long did you wait for your consultation to start?

 
 
 
 
 
 

Q19 How do you rate this?

 
 
 
 
 
 
 

How good was the clinician you saw at?

Q20 putting you at ease?

 
 
 
 
 

Q21 Being polite and considerate?

 
 
 
 
 

Q22 Listening to you

 
 
 
 
 

Q23 Giving you enough time

 
 
 
 
 

Q24 Assessing your medical condition?

 
 
 
 
 

Q25 Explaining your condition and treatment

 
 
 
 
 

Q26 Involving you in decisions about your care

 
 
 
 
 

Q23 Providing or arranging more treatment for you?

 
 
 
 
 
 

Q24 Did you have confidence that the clinician is honest and trustworthy?

 
 
 
 

Q25 Would you be happy to see this clinician again?

 
 

Q26 Would you like to make any comments?

Q27 Thinking of your most recent consultation with a Practice Nurse, Health Care Assistant or Midwife, who did you see?

 
 
 
 
 
 
 

Q28 How long did you wait for your consultation to start?

 
 
 
 
 
 

Q29 How do you rate this?

 
 
 
 
 
 
 

How good was the nurse/HCA/midwife you saw at?

Q30 putting you at ease?

 
 
 
 
 

Q31 Being polite and considerate?

 
 
 
 
 

Q32 Listening to you

 
 
 
 
 

Q33 Giving you enough time

 
 
 
 
 

Q34 Assessing your medical condition?

 
 
 
 
 

Q35 Explaining your condition and treatment

 
 
 
 
 

Q36 Involving you in decisions about your care

 
 
 
 
 

Q37 Providing or arranging more treatment for you?

 
 
 
 
 
 

Q38 Would you be happy to see this nurse/HCA/midwife again?

 
 

Q39 Would you like to make any comments?

Thinking about the care you get from overall from the practice team, how well does the practice help you to:

Q40 Understand your health problems?

 
 
 
 

Q41 Cope with your health problems

 
 
 
 

Q42 Keep yourself healthy

 
 
 
 

Q43 Overall, how would you describe your experience of your GP surgery?

 
 
 
 
 
 

Q44 Would you recommend your GP surgery ?

 
 
 
 
 

NEARLY THERE - It will help us to understand your answers if you could tell us a little about yourself

Q45 Are you?

 
 

Q46 How old are you?

 
 
 
 
 

Q47 Do you have a long-standing health condition?

 
 
 

Q48 What is your ethnic group?

 
 
 
 
 
 

Q49 Which of the following best describes you?

 
 
 
 
 
 
 

Finally, please add any other comments you would like to make about your GP practice: