95

Patient Survey 2019

This survey will run from 1st to 31st October 2019. Thank you for taking the time to give us your feedback.

How easy do you find it to get through to the GP practice by phone?

  7%
  50%
  31%
  9%
  3%

Do you find the receptionists at this Practice helpful?

  73%
  25%
  1%
  0%

How satisfied are you with the routine appointment times available (this is about appointment times not wait times to be seen)?

  26%
  40%
  24%
  7%
  3%

Do you usually get to see or speak to your preferred GP when you would like?

  21%
  17%
  45%
  14%
  3%

Were you offered a choice of appointments the last time you tried to book a routine appointment?

  36%
  60%
  14%
  18%

Were you satisfied with the type of appointment offered?

  85%
  13%
  0%
  2%

How would you describe your experience of making an appointment

  22%
  43%
  26%
  5%
  2%
  2%

When you last attended for a routine appointment, did you wait for 15 minutes or less to be seen?

  6%
  45%
  36%
  10%
  3%

Did the healthcare professional you saw or spoke to, give you enough time during your routine appointment? Healthcare professional may be a GP, nurse or healthcare assistant.

  76%
  22%
  0%
  2%

Was the healthcare professional good at listening to you?

  87%
  11%
  0%
  2%

Did the healthcare professional treat you with care and concern?

  87%
  10%
  1%
  2%

Were you involved in decisions about our care and treatment as much you wanted to be?

  70%
  26%
  2%
  2%

Did you have trust in the healthcare professional?

  85%
  8%
  4%
  1%
  2%

If you have mental health needs, did the healthcare professional recognise or understand this?

  7%
  3%
  8%
  82%

Long term conditions - have you had enough support to help you manage your condition?

  37%
  15%
  0%
  33%
  15%

How would you describe your overall experience at the GP practice?

  38%
  47%
  9%
  2%
  0%
  4%

Which category of healthcare professional did you see at your last routine appointment?

  63%
  20%
  15%
  2%

The number of extended access hubs offering evening and weekend appointments has increased in recent months, offering GP, nurse practitioner, practice and healthcare assistant appointments. Have you been offered an appointment at any of the following locations:

  8%
  2%
  2%
  0%
  0%
  0%
  1%
  0%
  72%

Practices are now working together in new primary care networks (PCN) to commission services for patients. Practices will remain independent surgeries but we anticipate patients may be able to access appointments at their own and other practices. Stokewood has joined Rural South PCN which consists of Twyford, Bishops Waltham and Wickham. Which sorts of services would you be interested in?

  4%
  1%
  8%
  30%

We anticipate offering services from your own local surgery but to avoid delays, patients may be able to attend clinics running in other Rural South surgeries. How easy would you find it to travel to one of these locations to access a service if offered?

  46%
  24%
  8%
  7%
  7%
  8%

We produce a newsletter regularly (normally monthly). You can subscribe to this or collect a paper copy from the surgery. We give information on clinic times, closure days, new services, changes in staff and information on services that you can access without a GP referral. Have you seen our newsletter?

  17%
  13%
  3%
  58%
  9%

If you have seen our newsletter what do you like about it?

What do you not like about our newsletter

What would you like us to include in future additions?