173

Much Birch Surgery Patient Survey 2019

When did you last have an appointment at Much Birch Surgery?

  73%
  12%
  5%
  5%
  5%

How easy do you find it to get through on the phone?

  25%
  52%
  16%
  3%
  4%

How would you describe your experience of making appointments?

  40%
  41%
  11%
  3%
  0%
  5%

Please let us know if you go online or use the Patient Access App to book appointments, order repeat prescriptions or access your medical records?

  5%
  11%
  12%
  0%
  3%
  54%
  15%

When you have contacted the surgery for an appointment have you ever been directed to an alternative care provider? Please tick any that apply.

  4%
  0%
  0%
  0%
  0%
  1%
  0%
  1%
  7%

If so, did this resolve your reason for requesting a GP appointment?

  8%
  9%
  83%

How long do you usually wait for a non-urgent appointment with a GP?

  5%
  9%
  36%
  35%
  4%
  0%
  11%

Please specify if this is for a specific GP:

If you have needed to see a GP fairly quickly, were you able to see one on the same day or in the next two weekdays?

  77%
  4%
  4%
  15%

If you weren’t able to be seen during the next 2 weekdays that the GP surgery was open, why was that? Please tick all that apply

  22%
  6%
  5%
  0%

Other reason, please specify

If you did not take the appointment offered, did you

  1%
  11%
  16%
  0%
  2%
  1%
  0%
  0%
  0%
  69%

How do you rate your care and treatment by the GP’s?

  68%
  23%
  2%
  0%
  0%
  7%

How do you rate your care and treatment by the Practice Nurses?

  66%
  16%
  4%
  1%
  0%
  13%

How do you rate your care and treatment by other healthcare professionals at the practice?

  50%
  17%
  4%
  1%
  0%
  28%

Would you like the surgery to be open at other times?

  6%
  12%
  28%
  43%

Overall how do you rate your overall experience of Much Birch Surgery?

  62%
  23%
  2%
  0%
  0%
  13%

Have you used the extended hours GP service provided by Taurus?

  20%
  57%
  7%
  16%

Was this to see a GP or Nurse?

  17%
  6%
  77%

How do you rate the service provided by Taurus?

  8%
  12%
  3%
  0%
  0%
  77%

Are you male or female?

  34%
  60%
  6%

Please circle the age group you fall into

  0%
  0%
  2%
  8%
  72%
  10%
  8%

Which of these best describes what you are doing at present?

  26%
  0%
  1%
  1%
  54%
  1%
  10%
  7%

Do you have children under 16 living within your household?

  5%
  88%
  7%

Are you an unpaid carer for a friend or relative with a long term health condition?

  16%
  77%
  7%