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Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our services and systems can be improved.

Please answer all of the questions and click Send

OPENING HOURS

Q1. The Surgery's core hours are 8.30am to 6.15pm Monday to Friday but some additional hours are offered from 8.30am to 11.00am on a Saturday morning for pre-booked appointments, general enquiries and prescription collection. These extra hours could be offered during the week instead of Saturday. If this were done which would you prefer?

  18%
  9%
  71%
  2%

GETTING THROUGH ON THE TELEPHONE

Q2. Thinking of times that you have phoned the Surgery how do you rate your ability to get through on the phone.

  23%
  46%
  16%
  10%
  2%
  0%

Q3. When you phone for an appointment do you know that it is advisable to book ahead for all non-urgent appointments, especially if you want to see a certain GP.

  88%
  10%
  2%

Q4. Can you usually manage to book an appointment that suits your needs?

  90%
  7%
  2%

Q5. Could you explain any difficulties that you experience with the appointment booking system?

Q6. If you could book your appointment via the internet would you use this service?

  52%
  36%
  10%

Q7. Are you usually able to book an appointment with your preferred doctor even if that means waiting longer to see them?

  21%
  60%
  16%
  1%

ARRIVING FOR YOUR APPOINTMENT/RECEPTION

Q8. How easy do you find getting into the building?

  76%
  5%
  10%
  0%
  0%
  9%

Q9. How do you rate the waiting room area?

  40%
  30%
  20%
  0%
  0%
  10%

Q10. What improvements, if any, would you like to see in the waiting room?

Q11. How do you rate the Surgery premises overall?

  40%
  38%
  13%
  0%
  0%
  9%

Q12. How helpful do you find the receptionists at the Surgery?

  76%
  5%
  10%
  0%
  0%
  9%

Q13. If you did not find them helpful, could you explain why?

USING THE DISPENSARY

Q14. There are several different methods for re-ordering regular repeat medications. Which method do you use?

  21%
  0%
  26%
  31%
  10%
  12%

Q15. Very few surgeries take requests for repeat medications by telephone. Information can easily be misheard or misunderstood making this the least safest way to re-order. If you usually phone your order through, would you consider another method?

  30%
  14%
  49%
  7%

Q16. Due to demand and supply issues there is currently some debate whether to increase the ordering time for prescriptions to 3 working days instead of 2 working days. Would you find this acceptable?

  60%
  11%
  20%
  9%

ABOUT YOU

Q17. How old are you?

  0%
  0%
  0%
  5%
  81%
  10%
  4%

ANY OTHER COMMENTS

Q18. If there is anything else that you would like to tell us about your experience at the Surgery, please do so below.

Thank you for completing the questionnaire, the results will be published at the end of December 2019