Ashwell Medical Centre
Patient Survey - Waiting Room 2019
Patient Survey - Waiting Room 2019
1) How did you book your appointment today?
a) Phone - (go to Q2)
b) Online - (go to Q5)
c) Walk in - (go to Q6)
d) Someone else booked - (go to Q8)
2) If you answered A to Q1. How long did it take for your call to be answered (you can check this on phone record)?
Under 2 minutes
2 to 5 minutes
greater than 5 minutes
3) When the call was answered did the receptionist tell you their name?
Yes
No
4) How polite was the receptionist?
Very polite
Polite
Neither rude nor polite
Polite
Very polite
5) Did you know you can book appointments online?
Yes.
Yes - I don't have login details or I am not sure how to use the service.
No - I will be interested in obtaining login details for this.
No - I am not interested in this service.
Now go to Question 8
6) If you answered B to Q1. How easy do you find it to book appointments online?
Very easy
Easy
OK
Difficult
Very difficult
Now go to Question 8
7) If you answered C to Q1. Why did you choose to walk in rather than book your appointment online or on the phone?
8)How convenient was the timing of the appointment for you today?
Very Convenient
Convenient
OK
Not convenient
Not at all convenient
Please fill out F&F Test