Portsdown Group Practice patient Survey 2019

We offer extended hours appointments (appointments before 8am and after 6.30pm and/or on weekends) - What extended hours appointments times do you prefer?

 
 
 

We offer 'eConsult' which is an online consultation method. Would you use this to contact the practice?

 
 

If you answered 'No' to the previous question, please let us know why.

Would you have a telephone appointment?

 
 

If you answered 'Yes' to the previous question, please let us know which time you would prefer telephone appointments to be available

 
 
 
 

We have previously trialled video consultations. If we were to introduce this would you be interested (utilising tablets/ Smartphones/ iPad)?

 
 

If you require a face to face appointment, what time of day would you prefer?

 
 
 

Do you use online services (Appointment booking, prescription requesting etc.)?

 
 

If you answered 'Yes' to the previous question, please let us know which areas you use?

 
 
 
 
 

We are aware our phone lines are exceptionally busy at certain times of day. Would you prefer us to increase the call queue which will increase your wait time, or would you prefer to keep trying during busy periods?

 
 

Do you have any other comments or suggestions for the practice on the type and time of appointments?