Swingbridge Surgery

Number of Responses: 140

Patient Survery 2019

How easy did you find it making an appointment with any of our clinical or nursing team?

Very easy   64%

Fairly easy   25%

Not very easy   9%

Not at all easy  1%

Did you find the receptionists at the practice helpful?

Very helpful   90%

Fairly helpful   7%

Not very helpful   0%

Not at all helpful  1%

How satisfied are you with the practice appointment times available?

Very satisfied   53%

Fairly satisfied   31%

Neither satisfied nor dissatisfied   10%

Fairly dissatisfied   2%

Very dissatisfied  2%

Do you usually get to see or speak to your preferred clinician when you would like to?

Always or almost always   40%

A lot of the time   30%

Some of the time   20%

Never or almost never  6%

No response  4%

Were you satisfied with the type of appointment you were offered?

Yes, and I accepted an appointment   81%

No, but I still took an appointment   17%

No, and I did not taken an appointment  0%

No response  2%

How would you describe the experience of making an appointment?

Very good   67%

Fairly good   25%

Neither good nor poor   5%

Fairly poor   1%

Very poor  1%

How long did you wait to be seen at your last practice appointment?

5 minutes or less   27%

Between 5 and 15 minutes   54%

15 to 30 minutes   16%

More than 30 minutes  2%

Was the healthcare professional you saw or spoke to good at listening to you during your last appointment

Very good   80%

Good   17%

Neither good nor poor   1%

Poor   0%

Very poor  0%

No response  2%

Was the healthcare professional you saw or spoke to good at treating you with care and concern during your last appointment?

Very good   81%

Good   16%

Neither good nor poor   2%

Poor   0%

Very poor  0%

Did you feel you were involved in the decisions about your care and treatment during your last practice appointment

Yes, definitely   87%

Yes, to some extent   11%

No, not at all  1%

Do you feel you had confidence and trust in the healthcare professional you saw or spoke to during your last practice appointment

Yes, definitely   85%

Yes, to some extent   12%

No, not at all  1%

Did you feel your needs were met during your last practice appointment?

Yes, definitely   82%

Yes, to some extent   15%

No, not at all  0%

No response  3%

How would you describe your overall experience of the practice?

Very good   76%

Good   17%

Neither good nor poor   5%

Poor   0%

Very poor  0%

If you are interested in joining or would like further information regarding our Patient Participation Group please detail your email address below and we will contact you

Further Comments