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Bedford Street and Furzton Surgery Patient Survey 2019 / 2020

How do you normally book your appointment to see a doctor at our surgery

  31%
  41%
  43%

How do you normally book your appointment to see an urgent care nurse at our surgery

  37%
  46%
  26%

Which is your preferred method of booking an appointment

  24%
  34%
  54%

How easy is it to get through on the telephone

  2%
  26%
  41%
  27%
  0%

Are you aware of how to access the online system

  80%
  18%

If you use the online system to book appointments , how do you find it

  29%
  24%
  14%
  26%

Are you aware of the following types of appointments we offer

  83%
  63%
  14%
  12%

The last time you visited reception, were you greeted with a smile an welcoming manner

  84%
  13%

if you came in for an appointment , did you use the self check in at reception

  80%
  13%

The last time you needed to see a clinician urgently , were we able to offer you an appointment

  53%
  40%

if no what was the reason for not offering you an appointment

  38%
  0%
  7%
  1%

if you were unable to make an appointment did you use an alternative service

  12%
  20%
  7%
  8%
  11%

would you like to be able to contact a duty clinician by email for medical care

  69%
  28%

are you aware that you can see your test results online

  60%
  37%

are you signed up to our online services

  70%
  23%

do you feel our clinicians listen to your concerns

  80%
  18%

what age group are you in

  0%
  1%
  7%
  11%
  21%
  25%
  19%
  11%

Please enter any additional comments in the box below .Thank you for taking the time to complete this survey