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Please take a few minutes to fill out this survey to give your feedback and help improve the services offered at Somerford Grove Practice.
1) Have you attended the surgery in the last 12 months?
How do you normally book your appointment to see a GP at the surgery?
Are you registered for Patient Access, where you can book or cancel your appointment online and request your repeat medication?
Are you aware of our online triage tool - eConsult? This allows you to submit a NON-URGENT query online and a GP will respond to you within 48 hours. (This service is available via the practice website)
Do you know how to contact our Out of Hours service (NHS 111) when the surgery is closed?
Do you feel confident that you know which types of conditions are appropriate for attendance at the Accident & Emergency (A&E)? (ie, Do you know when you should go to A&E – instead of using NHS 111 Service?)
Are you aware of the ‘Pharmacy First’ service? This allows you to receive treatment for a range of medical conditions directly from the local pharmacy by simply collecting a coupon from reception?
How satisfied are you with the new phone system?
How satisfied are you with the cleanliness of the Waiting Room?
Are you interested in joining the Patient Participation Group (PPG)? We meet once every quarter in the practice.
Do you have any constructive suggestions that would help us to improve the practice? (Remember: we have a black ‘Suggestions Box’ opposite reception and are always happy to receive your constructive comments)
Thank you for completing our Patient Survey - the results will be posted in the Waiting Area and on our website.