21

Dr Pals Patient Survey 2019/20

Generally, how easy is it to get through to someone on the phone?

  19%
  52%
  28%
  0%
  0%

How helpful do you find the receptionist?

  33%
  66%
  0%
  0%
  0%

In the past 12 months, have you booked appointment In any of the following ways?

  61%
  80%
  38%
  0%
  0%

How easy is it to use the practice's website to look for information or access services?

  38%
  14%
  0%
  0%
  47%

How would you rate the practices appointment system, do you find appointments are available when you need them?

  47%
  42%
  9%
  0%
  0%

Overall how would you describe your experience with the surgery?

  85%
  14%
  0%
  0%
  0%

We have recently increased our appointment times from 10 minutes to 15 minutes to give our patients more time with the Doctor, Have you noticed a difference?

  42%
  9%
  0%
  47%

Some Questions about you, Are you male or female?

  28%
  61%
  11%

How old are you?

  0%
  0%
  9%
  19%
  23%
  9%
  19%
  19%
  0%

Which best describes what you are doing at present

  71%
  9%
  0%
  0%
  0%
  14%
  4%
  0%