Dr M Pal

Number of Responses: 21

Dr Pals Patient Survey 2019/20

Generally, how easy is it to get through to someone on the phone?

Excellent  19%

Very good  52%

Good  28%

Fair  0%

Poor  0%

How helpful do you find the receptionist?

Excellent  33%

Very good  66%

Good  0%

Fair  0%

Poor  0%

In the past 12 months, have you booked appointment In any of the following ways?

How easy is it to use the practice's website to look for information or access services?

Very easy  38%

Fairly Easy  14%

Not very easy  0%

Not at all easy  0%

Haven't tried  47%

How would you rate the practices appointment system, do you find appointments are available when you need them?

Yes, Definitely  47%

Yes, sometimes  42%

Occasionally  9%

Rarely  0%

Never  0%

Overall how would you describe your experience with the surgery?

Very good  85%

Fairly good  14%

Neither good nor poor  0%

Fairly poor  0%

Very poor  0%

We have recently increased our appointment times from 10 minutes to 15 minutes to give our patients more time with the Doctor, Have you noticed a difference?

Yes, definitely  42%

sometimes  9%

Rarely  0%

Never  47%

Some Questions about you, Are you male or female?

Male  28%

Female  61%

No response  11%

How old are you?

Under 16  0%

16-20  0%

21-26  9%

26-32  19%

33-45  23%

45-55  9%

55-65  19%

65-75  19%

75+  0%

Which best describes what you are doing at present

Full time paid work  71%

Part time paid work  9%

Full time education  0%

Unemployed  0%

Permanently sick or disabled  0%

Fully retired from work  14%

Looking after family or home  4%

Doing something else  0%