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What is the questionnaire about?

This questionnaire is about the health services you received whilst under the care of Kinson Road Medical Centre.

Completing the questionnaire is entirely voluntary; however, all responses are greatly appreciated as we are committed to ensuring our services meet the needs of all patients and carers.

The results are used to help us highlight areas where performance is good and to identify where we can make changes or where there is room for improvement.

All responses are treated in strict confidence.

This survey is active from 01 July 2019 until 31 July 2019.


Do you feel our reception team strike the right balance in filtering urgent and non-urgent appointments?

  76%
  20%
  0%
  4%

Did you have trust and confidence in the staff involved in your care?

  80%
  17%
  0%
  3%

Were you involved as much as you wanted to be in decisions about your care and treatment?

  73%
  24%
  0%
  3%

Were you given enough privacy when discussing your condition or treatment?

  89%
  6%
  1%
  4%

Did a member of staff tell you about possible medication side-effects to watch for?

  33%
  23%
  25%
  10%
  9%

Did you feel staff were caring and listened to your opinions?

  71%
  26%
  0%
  3%

Was the service responsive to your needs?

  69%
  24%
  0%
  7%

Overall, how would you rate the care you have received from Kinson Road Medical Centre?

  46%
  40%
  9%
  1%
  0%
  0%
  4%

Did staff tell you who to contact if you were worried about your condition or treatment after your visit?

  60%
  29%
  11%

Did you feel you were treated with dignity and respect?

  86%
  9%
  0%
  5%

Did you feel you the service has positively impacted on your quality of life?

  42%
  47%
  4%
  7%

Has the service given you a better understanding of your condition and helped you manage your health needs?

  49%
  40%
  4%
  7%

Do you feel you get too many text messages from the practice?

  7%
  9%
  79%
  5%

If yes, what alternative methods of communication would you prefer?

Please write any comments you may have about the Practice including what we can do to improve our care and services.

THANK YOU FOR YOUR HELP AND SUPPORT IN COMPLETING THIS QUESTIONNAIRE, YOUR FEEDBACK IS VERY IMPORTANT TO US.

TO SUBMIT YOUR RESPONSE PLEASE CLICK ARROW ON THE LEFT BELOW.