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Patient Survey 2019

How do you normally book your appointments to see a doctor at NPMC?

  9%
  29%
  55%
  1%
  6%

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How do you normally book your appointments to see a nurse at NPMC?

  24%
  52%
  19%
  5%

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Which of the following methods would you prefer to use to book an appointment at NPMC?

  3%
  17%
  56%
  18%
  6%

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How easy is it to get through to someone on the phone?

  6%
  46%
  22%
  13%
  6%
  7%

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We know that during busy periods it can be difficult to get through on the phone. Which of the following two options would you prefer?

  37%
  58%
  5%

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Are you aware of how to access the online system?

  82%
  8%
  2%
  8%

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If you use the online system to book appointments, how do you find it?

  39%
  20%
  3%
  5%
  22%
  11%

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Are you aware that we offer the following types of appointments? Please select those you are aware of.

  70%
  44%
  74%
  51%
  8%

The last time you went to reception, were you greeted with a smile and in a welcoming way?

  82%
  6%
  7%
  5%

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If you came in for an appointment, did you use the self check-in machine?

  79%
  10%
  3%
  3%
  5%

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Were you directed to the correct waiting room? Or the correct person?

  86%
  3%
  6%
  5%

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Think about the last time you tried to see a clinician at short notice, were you able to either see or speak to a doctor/minor illness nurse on the same day or make an appointment to see a doctor within a timeframe that suited you?

  49%
  23%
  21%
  7%

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If you weren't able to be seen within a timeframe that suited you when the medical centre was open, what was the reason for this? Please select all that apply.

  30%
  3%
  12%
  2%
  51%

If you were unable to make an appointment, did you use an alternative NHS service?

  7%
  10%
  9%
  2%
  12%

If there is a doctor you prefer to see, how often do you get to see this doctor?

  14%
  10%
  21%
  14%
  34%
  7%

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Would you like to be able to contact a doctor by email to ask about some routine matters?

  66%
  10%
  19%
  5%

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Remembering your last visit to see a doctor, did the doctor explain the reasons for their action in a way that you found easy to understand?

  62%
  20%
  5%
  0%
  3%
  10%

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Are you aware that you can see test results online?

  66%
  26%
  3%
  5%

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If you are aware and you review your results online, are they easy to understand?

  44%
  8%
  19%
  29%

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Are you familiar with the principle of patient confidentiality and consent?

  89%
  0%
  2%
  3%
  6%

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Do you feel that we respect your wishes regarding patient confidentiality?

  73%
  0%
  7%
  10%
  10%

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What age group are you in?

  0%
  2%
  1%
  6%
  8%
  27%
  34%
  15%
  0%
  0%
  7%

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Would you like us to look into doing online consultations with clinicians?

  50%
  17%
  27%
  6%

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Please enter any comments you wish in the box below. If you have a comment that you would like a response to or you no longer wish to take part in these surveys please can you provide your name and email address so that we can respond to you or remove you from the list. Thank you for taking the time to complete this survey.