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Seaside Medical Centre Patient Survey 2019

1. How do you usually book appointments with the practice?

  26%
  69%
  11%

2. Overall how would you describe your experience of making an appointment?

  35%
  52%
  7%
  4%

3. Recently the receptionists have started 'signposting'. This is directing patients to the appropriate clinician for their problem. How have you found this?

  15%
  54%
  2%
  1%
  28%

4. How often do you see or speak to your preferred GP?

  23%
  35%
  34%
  5%
  3%

5. How long after your appointment time do you normally wait to be seen?

  10%
  75%
  11%
  4%

6. How easy do you find it to get through to someone at Seaside Medical Centre on the phone?

  25%
  47%
  17%
  7%
  1%
  3%

7. Last time you saw or spoke to a member of the medical team from the surgery, how good was that person at involving you in decisions about your care?

  42%
  49%
  0%
  0%
  9%

8. Last time you saw or spoke to a member of the medical team from the surgery, how good was that person at treating you with care and concern?

  55%
  37%
  1%
  0%
  7%

9. How would you describe your overall experience of Seaside Medical Centre?

  50%
  42%
  3%
  0%
  5%

10. Would you recommend your GP surgery to someone who has just moved to the local area?

  67%
  25%
  1%
  1%
  6%

11. How satisfied are you with the hours that Seaside Medical Centre is open?

  55%
  27%
  9%
  1%
  0%
  8%

12. Would you be happy to book an appointment with another GP at the Extended Access Service in the evening or the weekend if you were in need of medical care?

  60%
  27%
  5%
  1%
  7%

13. Seaside Medical Centre are now using paramedics to carryout home visits for patients that are ill and unable to get to the practice. If you have had a paramedic visit you at home, what did you think of this service?

  21%
  8%
  0%
  0%
  50%
  21%

14. Do you find the information on the waiting room screens helpful?

  33%
  41%
  17%
  0%
  9%

15. Is there any information you would like to see on the waiting room screens?

16. Patients are encouraged to be proactive in their care. Would you use the BP machine near the lift on the ground floor to monitor your blood pressure and weight?

  33%
  32%
  21%
  3%
  11%

17. The self-referral service 'One You' provides one to one advice for a healthy lifestyle. This could be advice on how to move more, lose weight or support to stop smoking. Would you find this service useful now or in the future?

  27%
  41%
  14%
  1%
  17%

18. The surgery is becoming paperless. Do you have your prescription sent electronically to a chemist?

  75%
  15%
  10%

19. If you answered 'yes' to question 18, how did you find this service?

  38%
  33%
  2%
  0%
  27%

20. £300 million is wasted every year from unused or partially unused medication. This is a growing problem for the NHS. Since the 'medicines wastage campaign', do you find yourself thinking about what medication you order?

  51%
  13%
  10%
  26%

21. Patients of Seaside Medical Centre can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day - even at weekends. The service is free on the NHS and is easy to download on your mobile phone or tablet. Would this service be of interest to you in the future?

  26%
  27%
  20%
  16%
  11%

Seaside Medical Centre is lucky to have an active Patient Participation Group (PPG) that meets at the surgery every 4 months to discuss the business at Seaside Medical Centre. We are seeking new members for the PPG, young people, workers, retirees, anyone with a few hours to spare. With the PPG's input we endeavour to improve the service and quality of care that is provided to their patients. Of course we still encourage anyone that would like to sign up to be a virtual group member. If you would be interested in joining the group please put your details below so we can contact you.

This survey will be anonymous, but a minimum amount of personal information would be helpful.

1. Your Gender

  25%
  66%
  1%
  8%

2. Your age group

  3%
  9%
  9%
  16%
  16%
  21%
  12%
  2%
  1%
  11%

3. What is the ethnic background with which you identify?

  80%
  1%
  0%
  0%
  0%
  1%
  0%
  2%
  0%
  0%
  0%
  0%
  3%
  3%
  10%