This questionnaire is designed for issue to patients to assess the service provided. It has been developed in consultation with our Patient Participation Group/ Patient Reference Group
Questionnaire
You can help the Practice to improve its service
Name of Doctor/Practice Nurse (if applicable)
Access to a Doctor or Nurse
Time in which the telephone was answered initially
Length of time you had to wait for a telephone call (Triage) or appointment
Ability to be seen quickly when necessary
Convenience of day and time of your appointment
Seeing the doctor/Nurse of your choice
Length of time waiting to check in with Reception
Length of time waiting to see the Doctor or Nurse
Opportunity of obtaining a home visit when necessary
Satisfaction with your consultaiton with the doctor or nurse
Obtaining a repeat prescripton or Medication
Prescription/medications ready on time
Prescription/medications correctly issued
Handling of queries
Obtaining test results
Were you told when to contact us for your results
Results available when you contactes us
Level of satisfaction with the amount of information provided
About the Staff
The information provided by the reception staff
The helpfulness of the Reception Staff
The information provided by other Staff
The Helpfulness of other staff
And Finally
Suitability of the practice premises
Cleanliness of the practice premises
Overall Satisfaction with this practice
Any Further Comments
The following questions provide us only with general information about the range of people who have ressponded to this survey. It will not be used to identify you, and will remain confidential.
Age Group
How many Years have you been attending this Practice
Thank you very much for your time and assistance it is very much appreciated by all of us.