Chobham & West End Medical Practice

Number of Responses: 474

Dear Fellow Patient,

Thank you for taking the time to complete this short survey to help our practice understand how its services to you can be improved. Your input via this survey helps us to influence changes to the way services are provided.

Please answer all of the questions using your experience of your latest visit to or contact with the practice.

AJ Beavis - Chair PPG

Please click Send when you are done.

To enable us to analyse your answers, in the wider context of our practice population, please tell us two things about yourself:

Are you male or female?

Male  38%

Female  59%

No response  3%

What age are you?

Under 16  0%

16 - 24  2%

25 - 34  6%

35 - 44  9%

45 - 54  18%

55 - 64  22%

65 - 74  24%

75 - 84  9%

Over 84  4%

No response  6%

Reception Services

Q1: How helpful overall do you find the reception staff?

Very Helpful  51%

Acceptable standard  34%

Could do better  8%

Not very helpful  2%

No response  5%

Q2: How easy do you find it to get through to the practice on the telephone?

Very Easy  10%

Fairly Easy  29%

Sometimes Difficult  36%

Difficult  16%

Not Applicable  4%

No response  5%

Q3: Do you have any comments or suggestions on your 'Reception experience'?

There is an area at the end of this survey for all your comments.

Q4: Have you used the LIVI App for a GP video consultation?

Yes  7%

No  91%

No response  2%

Q5: Are you registered with our on-line service for booking appointments, ordering repeat medication or viewing parts of your medical record?

Yes  52%

No  45%

No response  3%

If not, we would be grateful if you will state the reason why not in the area at the end of this survey. If you would like more information about the on-line service it can be obtained from either of our receptions or our web site, under appointments.

Clinical Services

Q6: Apart from the core NHS services provided under the GMS contract the practice also provides the following services; please indicate those which you have used in the past:

Q7: Do you have any comments or suggestions regarding possible future services which you would wish the practice to provide?

There is an area at the end of this survey for all your comments.

Thank you for completing this survey.