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Patient Satisfaction Survey 2019

Are you being seen by:

  73%
  14%
  8%
  3%
  0%

Name of Doctor/Practice Nurse

  9%
  8%
  1%
  5%
  10%
  11%
  4%
  3%
  5%
  4%
  9%
  3%
  0%

Have you asked to specifically see this clinician?

  32%
  63%
  5%

If you asked to specifically see this clinician, why?

Would you be happy to see an alternative clinician?

  76%
  14%
  10%

If you would not be happy to see an alternative clinician, why?

Please rate each of the following areas:

1. Speed at which the telephone was answered initially?

  5%
  4%
  49%
  38%
  4%

2. Length of time you had to wait for a appointment

  0%
  12%
  44%
  39%
  5%

3. Convenience of day and time of your appointment?

  0%
  5%
  42%
  48%
  5%

4. Seeing the Doctor of your choice?

  8%
  9%
  44%
  32%
  7%

5. Length of time waiting to see the Doctor or Nurse?

  3%
  9%
  49%
  30%
  9%

6. Prescription ready within 48 hours?

  10%
  1%
  22%
  44%
  23%

7. Handling of prescription queries?

  9%
  3%
  24%
  38%
  26%

8. Were you told when to contact us for your results?

  13%
  4%
  24%
  29%
  30%

9. Results available when you contacted us?

  14%
  2%
  24%
  31%
  29%

10. Level of satisfaction with the amount of information provided?

  12%
  3%
  23%
  33%
  29%

11. The information provided by the Reception staff

  3%
  3%
  27%
  48%
  19%

12. The helpfulness of the Reception staff?

  0%
  2%
  26%
  53%
  19%

13. The information provided by other staff?

  6%
  1%
  25%
  46%
  22%

14. The helpfulness of other staff?

  5%
  0%
  25%
  48%
  22%

15. My overall satisfaction with the practice?

  0%
  1%
  26%
  56%
  17%

Any further comments:

How old are you?

  4%
  9%
  10%
  12%
  12%
  12%
  9%
  3%
  29%

Gender

  22%
  51%
  27%

How many years have you been attending this practice?

  16%
  5%
  16%
  41%
  22%

Are you aware we are on these media sites?

  52%
  52%
  55%
  51%
  10%

Are you aware you can comment on the practice on the NHS Choices Website?

  48%
  27%
  25%