Eve Hill Medical Practice

Number of Responses: 429

Patient Satisfaction Survey 2019

Are you being seen by:

Name of Doctor/Practice Nurse

Have you asked to specifically see this clinician?

Yes  32%

No  63%

No response  5%

If you asked to specifically see this clinician, why?

Would you be happy to see an alternative clinician?

Yes  76%

No  14%

No response  10%

If you would not be happy to see an alternative clinician, why?

Please rate each of the following areas:

1. Speed at which the telephone was answered initially?

No experience  5%

Poor  4%

Good  49%

Very Good  38%

No response  4%

2. Length of time you had to wait for a appointment

No experience  0%

Poor  12%

Good  44%

Very Good  39%

No response  5%

3. Convenience of day and time of your appointment?

No experience  0%

Poor  5%

Good  42%

Very Good  48%

No response  5%

4. Seeing the Doctor of your choice?

No experience  8%

Poor  9%

Good  44%

Very Good  32%

No response  7%

5. Length of time waiting to see the Doctor or Nurse?

No experience  3%

Poor  9%

Good  49%

Very Good  30%

No response  9%

6. Prescription ready within 48 hours?

No experience  10%

Poor  1%

Good  22%

Very Good  44%

No response  23%

7. Handling of prescription queries?

No experience  9%

Poor  3%

Good  24%

Very Good  38%

No response  26%

8. Were you told when to contact us for your results?

No experience  13%

Poor  4%

Good  24%

Very Good  29%

No response  30%

9. Results available when you contacted us?

No experience  14%

Poor  2%

Good  24%

Very Good  31%

No response  29%

10. Level of satisfaction with the amount of information provided?

No experience  12%

Poor  3%

Good  23%

Very Good  33%

No response  29%

11. The information provided by the Reception staff

No experience  3%

Poor  3%

Good  27%

Very Good  48%

No response  19%

12. The helpfulness of the Reception staff?

No experience  0%

Poor  2%

Good  26%

Very Good  53%

No response  19%

13. The information provided by other staff?

No experience  6%

Poor  1%

Good  25%

Very Good  46%

No response  22%

14. The helpfulness of other staff?

No experience  5%

Poor  0%

Good  25%

Very Good  48%

No response  22%

15. My overall satisfaction with the practice?

No experience  0%

Poor  1%

Good  26%

Very Good  56%

No response  17%

Any further comments:

How old are you?

19 or under  4%

20-29  9%

30-39  10%

40-49  12%

50-59  12%

60-69  12%

70-79  9%

80 or over  3%

No response  29%

Gender

Male  22%

Female  51%

No response  27%

How many years have you been attending this practice?

0-5  16%

6-10  5%

11-20  16%

20 +  41%

No response  22%

Are you aware we are on these media sites?

Are you aware you can comment on the practice on the NHS Choices Website?

Yes  48%

No  27%

No response  25%