QUEEN MARY PRACTICE SURVEY 2019/2020
Generally, how easy is it to get through to someone at your GP practice on the phone?
How helpful do you fnd the receptionists at your GP practice?
In the past 12 months, have you booked general practice appointments in any of the following ways?
As far as you know, which of the following online services does your GP practice offer? By ‘online’ we mean on a website or smartphone app.
Which of the following general practice online services have you used in the past 12 months? By ‘online’ we mean on a website or smartphone app.
How easy is it to use your GP practice’s website to look for information or access services?
How satisfed are you with the general practice appointment times that are available to you?
Is there a particular GP you usually prefer to see or speak to?
How often do you see or speak to your preferred GP when you would like to?
When did you last try to make a general practice appointment, either for yourself or for someone else? Please include general practice appointments with different healthcare professionals. This could be with a GP, nurse or other healthcare professional.
If you tried to make more than one appointment, please think about just one of these when answering the next questions. Who was this appointment for?
How concerned were you at the time about your health, or the health of the person you were making this appointment for?
Before you tried to get this appointment, did you do any of the following?
When would you have liked this appointment to be? Please choose one option only.
On this occasion, were you offered a choice of appointment? This could be a choice of place, time or healthcare professional.
Were you satisfed with the type of appointment (or appointments) you were offered?
If you did not take any appointments you were offered, why was that?
What did you do when you did not take the appointment you were offered?
What type of appointment did you get? I got an appointment…
How long after initially trying to book the appointment did the appointment take place?
Overall, how would you describe your experience of making an appointment?
The next few questions are about the last time you personally had a general practice appointment. When was your last general practice appointment? Please include appointments with different healthcare professionals, at different locations, as well as telephone and online appointments.
Who was your last general practice appointment with? Please choose one option only.
How long after your appointment time did you wait to see or speak to the healthcare professional?
Last time you had a general practice appointment, how good was the healthcare professional at each of the following? Giving you enough time
Last time you had a general practice appointment, how good was the healthcare professional at each of the following? Listening to you
Last time you had a general practice appointment, how good was the healthcare professional at each of the following? Treating you with care and concern
During your last general practice appointment, did you feel that the healthcare professional recognised and/or understood any mental health needs that you might have had?
During your last general practice appointment, were you involved as much as you wanted to be in decisions about your care and treatment?
During your last general practice appointment, did you have confdence and trust in the healthcare professional you saw or spoke to?
Thinking about the reason for your last general practice appointment, were your needs met?
Overall, how would you describe your experience of your GP practice?
Have you experienced any of the following over the last 12 months?
Have you experienced any of the following over the last 12 months?
Do you take 5 or more medications on a regular basis? Please think about prescribed medications as well as those bought over the counter.
Do you have any long-term physical or mental health conditions, disabilities or illnesses? By long-term, we mean anything lasting or expected to last for 12 months or more. Please include issues related to old age.
Which, if any, of the following long-term conditions do you have?
Do any of these conditions reduce your bility to carry out your day-to-day activities?
How confdent are you that you can manage any issues arising from your condition (or conditions)?
In the last 12 months, have you had enough support from local services or organisations to help you to manage your condition (or conditions)? Please think about all services and organisations, not just health services.
In the last 12 months have you had any unexpected stays in hospital because of your condition (or conditions)?
The next few questions are about support you have had to plan and manage care relating to your long-term condition (or conditions). Have you had a conversation with a healthcare professional from your GP practice to discuss what is important to you when managing your condition (or conditions)?
A care plan is an agreement between you and healthcare professionals to help you manage your health day-to-day. It can include information about your medicine, an eating or exercise plan, or goals you want to achieve such as returning to work. Have you agreed a plan with a healthcare professional from your GP practice to manage your condition (or conditions)?
How helpful have you found this plan in managing your condition (or conditions)?
Have you been given (or offered) a written or printed copy of this plan?
In the past 12 months, have you contacted an NHS service when you wanted to see a GP but your GP practice was closed?
Please think about the last time you contacted an NHS service (for yourself or for someone else) when you wanted to see a GP but your GP practice was closed. Considering all of the services you contacted, which of the following happened on that occasion?
How do you feel about how quickly you received care or advice on that occasion?
Considering all of the people that you saw or spoke to on that occasion, did you have confidence and trust in them?
Overall, how would you describe your last experience of NHS services when you wanted to see a GP but your GP practice was closed?
Are you male or female?
How old are you?
What is your ethnic group?
Orginally developed with Which of these best describes what you are doing at present?
Are you a parent or a legal guardian for any children aged under 16 living in your home?
Do you look after, or give any help or support to family members, friends, neighbours or others because of either: • long-term physical or mental ill health / disability, or • problems related to old age? Don’t count anything you do as part of your paid employment.
Are you a deaf person who uses sign language?
Which of the following best describes your smoking habits?
Which of the following best describes how you think of yourself?
Which, if any, of the following best describes your religion?