Queen St Patient Survey 2019 (copy) (copy)

QUEEN STREET MEDICAL PRACTICE SURVEY 2019

Dear Patient

As always, we are keen to hear your views about the Practice and the service we provide to you. We have focused on trying to provide regular high quality locum cover through Dr Paula Denham and Dr Stephen Katebe and provide the best care for our Patients.

This years survey again covers the things you asked us to improve on previously, questions about the Locum Doctors, the area’s we will be inspected on by the Care Quality Commission (NHS Watchdog) and a few new area’s too.

Thank you for taking the time to give us this feedback. It will help us ensure we always look to improve the service we give you.

Yours sincerely

Dr Graham Ironside

PLEASE TICK YOUR ANSWER AND FEEL FREE TO GIVE COMMENTS

Section A – Feedback on actions from last years survey .

1.From previous surveys you asked us to improve being able to book routine non urgent appointments in advance. How would you rate this?

Better

Just the same

Worse

Comments

2. From previous surveys, you asked us to improve access to appointments by enabling patients to book outside normal hours – ie over the internet. Have you used this service yet?

Yes

- (If no, and you would like to sign up to the facility, please contact Reception for more details.)

Comments

3. From previous surveys, you asked us to improve how we kept you up to date regarding doctor changes. How do you rate this now?

Better

Just the same

Worse

Comments

4. From previous surveys, you asked us to keep you better informed when doctors were running late in surgery. How do you rate this now?

Better

Just the same

Worse

Comments

5. From previous surveys you asked us to improve the information available to patients on visiting Doctors i.e Locums Doctors. How would you rate this now?

Better

Just the same

Worse

Comments

6. From previous surveys you asked us to improve the availability of female GP’s. How would you rate this now?

Better

Just the same

Worse

Comments

7. From previous surveys you asked us to improve access to our Doctors and Nurses by the use of more telephone consultations. How would you rate this now?

Better

Just the same

Worse

Comments

8. From previous surveys you asked us to improve the amount of late night appointments. How would you rate this now?

Better

Just the same

Worse

Comments

9. From previous surveys, you asked us to improve the disabled access at the back door – ie bell system and automatic release. How would you rate this now?

Better

Just the same

Worse

Not used it.

Comments

10. From previous surveys, we have changed the way we manage prescriptions at the surgery. How would you rate this area now?

Better

Just the same

Worse

Not used it.

Comments

Section B – Locum Doctors .

As you may be aware, over the last year, due to us struggling to recruit new doctors, we have had to cover with Locum Doctors, which at times has put pressure on the Practice and the Service we provide for you. However, we are keen to know your views on these issues.

1. How would you rate the quality of the Locum Doctors you have seen over the last year? .

Not seen a locum

Good

Average

Poor

Please comment

2. How would you rate the ease at which you could get an URGENT appointment with ANY doctor?

Not needed to

Good

Average

Poor

Comment

3. How would you rate how the Practice has communicated the Doctor changes over the last 6 months?

Good

Average

Poor

Comment

Section C- Care Quality Commission

The Care Quality Commission is the NHS watchdog that will be inspecting all General Practices to ensure we provide high quality care to you. The following are the types of questions they will be asking, so we are keen to get your feedback.

1. Do you feel the Practice provides a CLEAN and SAFE environment for your care?

Always

Sometimes

Never

Comment

2. Do you feel you are SUPPORTED by the Practice? Ie listened to and have confidence in us?

Always

Sometimes

Never

Comment

3. Do you feel the Practice provides you with safe and efficient care? I.e. gives you the right diagnosis and treatment, advice on managing any conditions you may have, referred correctly and involve you in decisions about your care?

Always

Sometimes

Never

Comment

4. Do you feel the Practice treats you with compassion, dignity and respect?

Always

Sometimes

Never

Comment [TEXT

5. Do you feel the Practice responds to your needs and any issues or problems you may have?

Always

Sometimes

Never

Comment

6. Do you feel the Practice is well led? I.e. has a good Manager, well trained staff, deals with any issues you may have, communicates with you and is professional at all times.

Always

Sometimes

Never

Comment

Section D

This section is about specialist care you may have had at the surgery .

1. Have you had a minor operation (ie removal of a lump or bump) or a joint injection at the surgery in the last 12 months.

Yes

If yes, how would you rate this service?;

Good

Average

Poor

Comment [TEXT]

2. Have you had any anti-coagulation monitoring at the surgery (INR’s) taken over the last 12 months?

Yes

If yes, how would you rate this service?;

Good

Average

Poor

Comment

Final Section .

1. How likely would you be to recommend us to a Friend or Family member?

Extremely likely

Likely

Unlikely

Extremely unlikely

Please can you let us know some of the good things about our surgery

Please can you let us know of anything you think we can improve upon

2. We are looking at ways to help our patients make better use of Doctors time, i.e. letting us know when they don’t need an appointment, booking a slot more than 10 minutes if needed, replying to letters asking them to come in, or seeing their Pharmacist if they have a “minor” problem. Have you any idea’s how we can do this better?

THANK YOU FOR TAKING THE TIME TO COMPLETE THIS SURVEY. THE RESULTS, TOGETHER WITH ANY ACTIONS FOR IMPROVEMENTS FOR THE NEXT YEAR, WILL BE PUBLISHED ON OUR WEBSITE BY THE 31^ST OF MARCH 2020, AND AVAILABLE TO READ IN OUR WAITING ROOMS.

Queen Street Medical Practice