WMG Telephone survey

We are aware that people have had issues with contacting the surgery in the past, so we have been trialling a ‘call centre’ approach within reception since January 2019. We value your feedback so would be grateful if you can complete this survey:

How often do you use the telephone to contact the practice?

 
 
 
 

What is the main purpose of your call?

 
 
 
 

I find it easy to telephone this surgery most of the time:

 
 
 
 
 

When I call I generally have to wait to be answered:

 
 
 
 
 
 

I am aware I can book/cancel appointments online:

 
 

I am aware I can request prescriptions online

 
 

I have signed up to receive contact from the surgery via text messaging (including results):

 
 

My preferred method of contacting the surgery would be:

Thank you for completing this survey