We are aware that people have had issues with contacting the surgery in the past, so we have been trialling a ‘call centre’ approach within reception since January 2019. We value your feedback so would be grateful if you can complete this survey:
How often do you use the telephone to contact the practice?
What is the main purpose of your call?
I find it easy to telephone this surgery most of the time:
When I call I generally have to wait to be answered:
I am aware I can book/cancel appointments online:
I am aware I can request prescriptions online
I have signed up to receive contact from the surgery via text messaging (including results):
My preferred method of contacting the surgery would be:
Thank you for completing this survey