The White House Surgery

Number of Responses: 632

Appointment System Patient Questionnaire

Dear Patients,

We are currently reviewing our appointment system and would like to know what is working well with the current system and what things patients feel need improving. Please could you spend a few minutes answering the questions below? We will collate all response and display them on our website in due course. With Many Thanks, The White House Surgery

How do you currently book your appointments?

If you would like to book your appointments online, please ask at reception for more information

Before booking an appointment, do you do any of the following?

Do you prefer to book your appointments for non-urgent matters on the same day or in advance?

Same day  31%

In advance  66%

No response  3%

When booking an appointment to see a Doctor, do you mind which Doctor you see?

I don't mind which Doctor I see  58%

I prefer to see the same Doctor each time  39%

No response  3%

How often do you get to see or speak to your preferred GP?

Always  3%

Most of the time  15%

Sometimes  36%

Never  14%

I have not tried  28%

No response  4%

What is the best time for you to attend an appointment?

If you have had difficulty trying to book an appointment, what was the reason?

There were no appointments available for the day/time I wanted  52%

The appointment available was at too short notice  1%

The appointment available wasn't soon enough  19%

I was unable to book an appointment in advance  10%

Icouldn't see my preferred GP  3%

There was no appointment available with the healthcare professional I wanted  5%

No response  10%

Outside of normal surgery hours, we currently offer pre-bookable appointments on a Thursday/Friday early morning, Saturday morning and evening telephone consultations. Which option do you prefer?

Early mornings  39%

Evenings  24%

Saturday mornings  25%

None of these options suit me  6%

No response  6%

Do you have any other comments/suggestions regarding the appointment system?

Just a few questions about you!

Are you Male or Female?

Male  33%

Female  62%

Prefer not to disclose  0%

No response  5%

How old are you?

Under 16  1%

16 to 17  0%

18 to 24  4%

25 to 34  14%

35 to 44  15%

45 to 54  21%

55 to 64  18%

65 to 74  13%

75 to 84  4%

85 or over  1%

Prefer not to disclose  0%

No response  9%

Which best describes you?

Full-time paid work (30 hours or more each week)  41%

Part-time paid work (under 30 hours each week)  11%

Full time education at school, college or university  1%

Unemployed  6%

Permanently sick or disabled  9%

Full retired from work  15%

Looking after the family or home  7%

Doing something else  2%

No response  8%

Are you a parent or legal guardian for any child under the age of 16 living in your home?

Yes  27%

No  67%

No response  6%

Are you a carer? (A carer is anyone (adult or child) who looks after a family member, partner of friend who needs help because of illness, frailty, disability, mental health problem or addiction and cannot cope without carer support)

Yes  17%

No  78%

No response  5%

Many thanks for taking the time to share your views with us!