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The Tilbury Chadwell Group - Patient Satisfaction Survey 2018

Please select your answers below...

1 – Are you able to make an advance appointment to see your GP or Nurse?

  96%
  1%
  3%

Results chart

If 'Yes' how long is the waiting list?

  12%
  7%
  17%
  20%
  35%
  9%

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2 - How easy is it for you to get an emergency appointment with you GP/ANP/Nurse?

  3%
  29%
  32%
  12%
  18%
  6%

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3 - Are you happy with the Surgery’s current opening hours? (including our new opening hours on Thursdays from 0800 to 2000)

  94%
  4%
  2%

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If your answer is No, please write your preferred opening hours below.

4 - Which of the following ways would you like to be able to have a GP/Nurse consultation?

  93%
  27%
  1%
  2%
  1%

5 - When visiting the practice, how long is your usual waiting time to be seen by either the GP or Nurse?

  39%
  48%
  7%
  2%
  4%

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6 - Do you find the receptionist staff at the practice welcoming and helpful?

  62%
  25%
  8%
  1%
  4%

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7 - How good is your clinician at explaining your condition or treatment and making you feel at ease?

  31%
  35%
  19%
  4%
  1%
  10%

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8 - Have you attended any of the following services (tick all that apply):

  54%
  7%
  1%
  40%
  1%

9 - Overall how would you describe your experience of your GP Surgery under the management of College Health Ltd?

  23%
  36%
  12%
  10%
  9%
  10%

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10 - Please indicate your age from the following selection:

  0%
  6%
  11%
  33%
  28%
  13%
  0%
  9%

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11 - What is your Ethnic Group?

12 - Do you have a long standing health condition?

  54%
  35%
  11%

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If yes, please state what it is… (Optional)

13 - Please select from the following categories which best describes your employment status

  34%
  47%
  3%
  4%
  1%
  11%

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If you work, do the Surgery’s extended hours benefit you?

  16%
  2%
  82%

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14 - Are you a carer completing on behalf of a patient?

  4%
  88%
  8%

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If yes, what could we do better to support you…

15 - Baby & Child immunisations, are you aware of what is available?

  20%
  29%
  51%

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If No, how in the future would you like to receive this information…

16 - Do you have any other comments about the service provided or suggestions for how it could be improved?

Thank you for taking the time to complete this survey. Your valid responses are very important to us and help with future changes and improvements to your Healthcare.

College Health Ltd.