Probus & Grampound Surgeries

Number of Responses: 10

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About receptionists and appointments

Q1 How helpful do you find the receptionists at our practice?

Very helpful  50%

Fairly helpful  30%

Not very helpful  10%

Not at all helpful  10%

Don’t know  0%

Q2 How long do you normally have to wait at the front desk to be served?

Less than 5 mins  60%

5 - 10 mins  30%

10+ mins  10%

Don't know  0%

Haven't tried  0%

Q3 How easy is it to get through to someone at our practice on the phone?

Very easy  0%

Fairly easy  50%

Not very easy  0%

Not at all easy  50%

Don’t know  0%

Haven’t tried  0%

Q4 How easy is it to speak to a doctor or nurse on the phone at our practice?

Very easy  10%

Fairly easy  50%

Not very easy  20%

Not at all easy  20%

Don’t know  0%

Haven’t tried  0%

Q5 If you need to see a GP urgently, can you normally get seen on the same day?

Yes  60%

No  40%

Don’t know / never needed to  0%

Q6 How easy is it to book ahead at our practice?

Very easy  20%

Fairly easy  50%

Not very easy  0%

Not at all easy  30%

Don’t know  0%

Haven’t tried  0%

Q7 How do you normally book your appointments at our practice? Please tick all boxes that apply.

About the waiting area:

Q8 Would you like music playing in the waiting area or would you prefer to sit in the quiet?

Music  10%

Quiet  50%

Don't mind  40%

Q9 Do you think there are an adequate amount of children's toys in the waiting area?

Yes  60%

No  20%

Not sure  20%

Q10 If you are a carer, are you aware of the information displayed in our surgery?

Yes  20%

No  0%

Not applicable  80%

Thinking of times when you want to see a particular doctor:

Q11 How quickly do you usually get seen?

Same day or next day  10%

2-4 days  10%

5 days or more  70%

I don’t usually need to be seen quickly  0%

Don’t know, never tried  10%

Thinking of times when you are willing to see any doctor:

Q12 How quickly do you usually get seen?

Same day or next day  60%

2-4 days  30%

5 days or more  10%

I don’t usually need to be seen quickly  0%

Don’t know, never tried  0%

Thinking of your most recent consultation with a doctor or nurse

Q13 How long did you wait for your consultation to start?

Less than 5 minutes  0%

5 – 10 minutes  40%

11 – 20 minutes  20%

21 – 30 minutes  30%

More than 30 minutes  10%

There was no set time for my consultation  0%

Q14 Are you aware that at any point during your consultation you are entitled to a chaperone?

Yes  90%

No  10%

About dispensing and medications

Q15 How satisified are you with the dispensary team?

Extremely satisfied  30%

Satisfied  40%

Unsatisfied  0%

Extremely unsatisfied  10%

Not sure  0%

Does not apply  20%

Q16 How many days does your routine repeat prescription normally take to be completed?

2 working days  10%

3 working days  20%

4 working days  20%

4 or more working days  20%

Does not apply  30%

Q17 If you see a GP who gives you a new medication on the day, how long do you wait for the medication to be dispensed?

0-15 mins  60%

15-30 mins  10%

30+ mins  0%

I come back at another time  0%

Does not apply to me  30%

Q18 Were you aware that a medication review must be done every 6 months?

Yes  40%

No  50%

Do not have medication  10%

Q19 Did you know we can only dispense 28 days of medication at a time?

Yes  90%

No  0%

Do not have medication  10%

Q20 How do you normally order your repeat medication?

Through website  30%

E-mail  10%

Post  10%

Hand in repeat card  20%

Do not order medication  30%

Q21 Are you aware we offer a medication delivery service four days a week to Sticker, Tregony, Tresillian, Ladock, Summercourt and Grampound Road?

Yes  80%

No  0%

Do not have medication  20%

Q22 If your medication is delivered by the home delivery service, how good is the service?

Extremely satisfied  0%

Satisfied  0%

Unsatisfied  0%

Extremely unsatisfied  0%

Not sure  0%

Does not apply  100%

If you have answered Unsatisfied or Extremely Unsatisfied to Q22, could you please tell us why:

About opening times

Q23 Do you think the surgery offers enough appointments - outside of working hours, in the evenings or at weekends? (Normal working hours are 08:00 - 18:30 5 days a week with current extensions to 19:45 2 days per week)

Yes  60%

No  20%

Does not apply to me  20%

About seeing the doctor or nurse of your choice

Q24 How important is it to see or speak to a doctor or nurse of your choice?

Very important  80%

Not important  20%

Q25 How often do you see or speak to the GP or nurse you prefer?

Always or almost always  10%

A lot of the time  40%

Some of the time  30%

Never or almost never  20%

Not tried at this GP practice  0%

How good was the last GP or nurse you saw at each of the following?

Q26 Giving you enough time

Very good  60%

Good  10%

Fair  20%

Poor  0%

Very poor  10%

Does not apply  0%

Q27 Listening to you

Very good  50%

Good  20%

Fair  10%

Poor  0%

Very poor  20%

Does not apply  0%

Q28 Explaining tests and treatments

Very good  70%

Good  10%

Fair  0%

Poor  10%

Very poor  10%

Does not apply  0%

Q29 Treating you with sympathy and empathy

Very good  70%

Good  0%

Fair  10%

Poor  0%

Very poor  20%

Does not apply  0%

Q30 Did you have confidence and trust in the GP or nurse you saw or spoke to?

Yes, definitely  50%

Yes, to some extent  30%

No, not at all  20%

Don’t know / can’t say  0%

If you know the name of the GP or nurse you last saw, please write it here:

About care from your doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q31 Understand your health problems?

Very well  60%

Unsure  10%

Not very well  30%

Does not apply  0%

Q32 Cope with your health problems

Very well  60%

Unsure  20%

Not very well  20%

Does not apply  0%

Q33 Keep yourself healthy

Very well  60%

Unsure  20%

Not very well  20%

Does not apply  0%

Q34 Overall, how would you describe your experience of your GP surgery?

Excellent  40%

Very good  40%

Good  0%

Fair  10%

Poor  0%

Very poor  10%

Q35 Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, definitely  80%

Yes, probably  0%

No, probably not  10%

No, definitely not  10%

Don’t know  0%

If you have answered No probably not or No definitely not to Q35, could you please tell us why:

It will help us to understand your answers if you could tell us a little about yourself

Q36 Are you?

Male  30%

Female  70%

Q37 How old are you?

Under 16  0%

16 to 44  30%

45 to 64  40%

65 to 74  30%

75 or over  0%

Q38 Do you have a long-standing health condition?

Yes  90%

No  0%

Don’t know / can’t say  10%

Q39 What is your ethnic group?

White  90%

Black or Black British  0%

Asian or Asian British  0%

Mixed  0%

Chinese  0%

Other ethnic group  10%

Q40 Which of the following best describes you?

Employed (full or part time, including self-employed)  50%

Unemployed / looking for work  10%

At school or in full time education  0%

Unable to work due to long term sickness  0%

Looking after your home/family  0%

Retired from paid work  40%

Other  0%

Finally, please add any other comments you would like to make about your GP practice:

© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester