We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
About receptionists and appointments
Q1 How helpful do you find the receptionists at our practice?
Q2 How long do you normally have to wait at the front desk to be served?
Q3 How easy is it to get through to someone at our practice on the phone?
Q4 How easy is it to speak to a doctor or nurse on the phone at our practice?
Q5 If you need to see a GP urgently, can you normally get seen on the same day?
Q6 How easy is it to book ahead at our practice?
Q7 How do you normally book your appointments at our practice? Please tick all boxes that apply.
About the waiting area:
Q8 Would you like music playing in the waiting area or would you prefer to sit in the quiet?
Q9 Do you think there are an adequate amount of children's toys in the waiting area?
Q10 If you are a carer, are you aware of the information displayed in our surgery?
Thinking of times when you want to see a particular doctor:
Q11 How quickly do you usually get seen?
Thinking of times when you are willing to see any doctor:
Q12 How quickly do you usually get seen?
Thinking of your most recent consultation with a doctor or nurse
Q13 How long did you wait for your consultation to start?
Q14 Are you aware that at any point during your consultation you are entitled to a chaperone?
About dispensing and medications
Q15 How satisified are you with the dispensary team?
Q16 How many days does your routine repeat prescription normally take to be completed?
Q17 If you see a GP who gives you a new medication on the day, how long do you wait for the medication to be dispensed?
Q18 Were you aware that a medication review must be done every 6 months?
Q19 Did you know we can only dispense 28 days of medication at a time?
Q20 How do you normally order your repeat medication?
Q21 Are you aware we offer a medication delivery service four days a week to Sticker, Tregony, Tresillian, Ladock, Summercourt and Grampound Road?
Q22 If your medication is delivered by the home delivery service, how good is the service?
If you have answered Unsatisfied or Extremely Unsatisfied to Q22, could you please tell us why:
About opening times
Q23 Do you think the surgery offers enough appointments - outside of working hours, in the evenings or at weekends? (Normal working hours are 08:00 - 18:30 5 days a week with current extensions to 19:45 2 days per week)
About seeing the doctor or nurse of your choice
Q24 How important is it to see or speak to a doctor or nurse of your choice?
Q25 How often do you see or speak to the GP or nurse you prefer?
How good was the last GP or nurse you saw at each of the following?
Q26 Giving you enough time
Q27 Listening to you
Q28 Explaining tests and treatments
Q29 Treating you with sympathy and empathy
Q30 Did you have confidence and trust in the GP or nurse you saw or spoke to?
If you know the name of the GP or nurse you last saw, please write it here:
About care from your doctors and nurses
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q31 Understand your health problems?
Q32 Cope with your health problems
Q33 Keep yourself healthy
Q34 Overall, how would you describe your experience of your GP surgery?
Q35 Would you recommend your GP surgery to someone who has just moved to your local area?
If you have answered No probably not or No definitely not to Q35, could you please tell us why:
It will help us to understand your answers if you could tell us a little about yourself
Q36 Are you?
Q37 How old are you?
Q38 Do you have a long-standing health condition?
Q39 What is your ethnic group?
Q40 Which of the following best describes you?
Finally, please add any other comments you would like to make about your GP practice:
© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester