Carterknowle & Dore Patient Survey 2019

Online Access

1. Are you aware you are able to contact the practice and book appointments and order prescriptions online via our practice website?

 
 

2. Do you request your prescription online?

 
 

If no, is there a reason for this?

3. Do you make appointments online?

 
 
 

4. If you are not signed up for online access could you tell us why this is?

 
 
 
 
 

To sign up for online access, please bring ID (eg passport or driving licence) into reception and we can set this up for you.

Practice Website

5. Do you use our practice website to access information on healthy living and advice on health conditions?

 
 

6. Is there any additional information you would like to see on our website?

7. If the service was available, would you:

Ask a clinician for non-urgent advice via our website?

 
 

Ask our reception team non urgent advice via our website?

 
 

TV Presentation Screens in Waiting Rooms

11. Can you suggest any ideas of anything health related you would like to see on the TV presentation screens?

Social Media

8. Did you know we have a Facebook page (@CarterknowleDoreMP) that patients can 'like'?

 
 

9. Did you know we have a Twitter Account (@Carterknowle_mc) that patients can 'follow'?

 
 

Please 'like' and 'follow' us on these platforms to receive information about current health campaigns and the practice.

Building Renovations

The building project at Carterknowle is complete and as part of the project we took into account feedback from last year’s questionnaire. We have installed a lift, automatic front doors, a ramp outside the front door, new reception desk and room numbers.
We have also created 3 new clinical rooms and installed new flooring and decorated throughout the building.

10. If you use Carterknowle practice regularly, do you find the practice:

More Accessible?

 
 

Improved interior?

 
 

Has a more welcoming waiting area?

 
 

Do you have any further comments?

Centralised Telephone Service / Shared Resources

12. Do you feel that the Government's agenda to encourage neighbouring general practices to join together to offer services is a good idea?

 
 

This could mean additional centralised services such as paramedics, physiotherapy, podiatry, practice pharmacist, consultations with a doctor, district nurses, community geriatricians, dementia workers, adult mental health services and social care and the voluntary sector.

13. If these additional services are offered within a neighbourhood at a different surgery, would you be prepared to travel?

 
 

Patient Participation Group

Did you know the practice has a Patient Participation Group? The meeting is chaired by one of the practice GPs and meet on a quarterly basis. If you would like to join the group please let the reception team know.

The minutes of this group are on the practice website – www.carterknowlesurgery.co.uk
If you would like to join our Patient Participation Group please enquire at reception.