Patient Satisfaction Survey January 2019
Generally, how easy is it to get through to someone at the surgery on the phone?
How helpful do you find the receptionists at the surgery?
Which of the following general practice online services have you used in the past 12 months?
As far as you are aware, what general practice appointment times are available to you? (Please select all boxes that apply to you)
How satisfied are you with the general practice appointment times available to you?
How often do you see or speak to your preferred GP when you would like to?
When you last tried to make a general practice appointment (either for yourself or for someone else), where you offered a choice of appointment?
(This could be a choice of place, time or healthcare professional. Please tick all boxes that apply to you.)
Were you satisfied with the type of appointment you were offered?
How long after initially trying to book the appointment did the appointment take place?
Overall, how would you describe your experience of making an appointment?
When was your last general practice appointment (including different healthcare professionals, telephone appointments etc?
How long after your appointment time did you have to wait to see or speak to the healthcare professional?
Last time you had a general practice appointment, how good was the healthcare professional at each of the following:
(a) Giving you enough time
(b) Listening to you
(c) Treating you with care and concern
During your last general practice appointment, did you feel that the healthcare professional recognised and/or understood any mental health needs you might have had?
During your last general practice appointment, were you involved as much as you wanted to be in decisions about your care and treatment?
During your last general practice appointment, did you have confidence and trust in the healthcare professional you saw or spoke to?
Thinking about the reason for your last general practice appointment, were your needs met?
Overall, how would you describe your experience of your GP practice?
How likely are you to recommend our GP practice to family and friends?
If you have any comments or feedback you would like to give, please feel free to do so in the space provided below. We appreciate the time you have taken to complete this questionnaire and we will use the information provided to look at ways of improving the services we offer to our patients.