163

Patient Survey 2018/19

Are you male or female

  24%
  74%
  2%

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How old are you?

  1%
  2%
  8%
  13%
  9%
  42%
  11%
  6%
  1%
  7%

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In the past 6 months how easy have you found the following: getting through on the phone

  5%
  20%
  66%
  5%
  2%
  0%

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In the past 6 months how easy have your found the following: Speaking to a Doctor on the phone

  74%
  11%
  6%
  2%
  1%
  3%

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in the past 6 months how easy have your found the following: Speaking to a Nurse on the phone

  46%
  8%
  5%
  35%
  1%
  3%

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In the past 6 months how easy have you found the following: booking an appointment with a Doctor

  3%
  31%
  60%
  4%
  0%
  0%

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In the past 6 months how easy have you found the following: booking an appointment with a Nurse

  19%
  28%
  12%
  3%
  0%
  1%
  37%

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How satisfied are you with the opening hours at the surgery?

  0%
  36%
  56%
  2%
  0%
  1%
  5%

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How helpful do you find the receptions at the Surgery?

  0%
  83%
  12%
  1%
  0%
  0%
  4%

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In general how satisfied are you with the care you get at the surgery

  0%
  79%
  15%
  1%
  0%
  0%
  5%

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We offer online access to book appointments, if you use the system how satisfied are you with the service

  38%
  49%
  1%
  1%
  4%
  2%
  5%

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Have you used the extended hours GP HUB at King Edward VII Hospital or St Marks Hospital in the evening or at a weekend

  7%
  91%
  2%

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Would you recommend the surgery to someone who has just moved to your local area

  89%
  6%
  2%
  1%
  0%
  0%

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