Hampton Wick Surgery Patient Survey 2018
Ease of contacting the practice on the telephone?
Satisfaction with appointment times, telephone slots, GP response times?
Experience of arranging an appointment, face to face or telephone triage?
How do you rate the telephone triage system (being assessed by a Doctor over the telephone)?
Your overall satisfaction with the healthcare team at the practice is...
Your experience of the reception team is...
The Drs/Nurses explanations of things to you in general are
Your experience of being listened to by the Dr/Nurse you last saw or spoke to
In General your experience of the Dr/Nurse enabling you/or your carer to be involved in your treatment and care
If you made a complaint in the last 12 months, was this acknowledged?
If you made a complaint in the last 12 months, were you satisfied with the way it was handled?
Do you know how to access information about the services provided by the practice (e.g. repeat prescriptions, practice leaflet, website, test results, online services)
Do you know how to access GP services when the practice is closed, and a family member is taken ill (Out of Hours)?
Have you registered for online services?
Did you know you can book appointments, order repeat prescriptions and view your medical records online?
Did you know you can register and access these online services via www.patient-services.co.uk/web/ps/welcome ?
Your satisfaction with the waiting room areas and general facilities
Your satisfaction with the access into the surgery premises e.g. Door openings
Do you know the practice has a PPG?
Have you read the PPG Newsletters that are available via the practice website and in the waiting rooms?
Any other comments or suggestions you may have about the practice or if you have scored "poor" for any of the questions please explain why.