Willow Green Surgery

Number of Responses: 33

We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

How good was the Practice at:

Q1 Ease of contacting the practice on the telephone?

Excellent  39%

very good  27%

Good  18%

fair  6%

Poor  3%

Does not apply  6%

Q2 Ease of speaking to a doctor/nurse on the telephone?

Excellent  30%

very good  24%

Good  21%

fair  3%

Poor  0%

Does not apply  21%

Q3 If you were offered a telephone consultation - were you satisfied with the outcome?

Excellent  36%

very good  15%

Good  0%

fair  6%

Poor  3%

Does not apply  39%

Q4 Were you able to get an appointment with a doctor more than 2 days in advance?

Excellent  24%

very good  21%

Good  21%

fair  6%

Poor  9%

Does not apply  18%

Q5 On arrival - promptness of being attended to?

Excellent  12%

very good  54%

Good  24%

fair  6%

Poor  3%

Does not apply  0%

Q6 On arrival - Politeness of reception staff?

Excellent  51%

very good  21%

Good  6%

fair  9%

Poor  0%

Does not apply  12%

Q7 Opening Hours - how satisfied are you with the hours that the surgery is open?

Excellent  33%

very good  42%

Good  12%

fair  6%

Poor  0%

Does not apply  0%

No response  7%

How good was the GP at:

Q8 Letting you tell your story - giving you time to describe your illness in your words?

Excellent  42%

very good  39%

Good  9%

fair  0%

Poor  3%

Does not apply  6%

Q9 Really listening - not looking at notes or computer whilst you are talking?

Excellent  30%

very good  48%

Good  15%

fair  3%

Poor  0%

Does not apply  3%

Q10 Fully understanding your concerns?

Excellent  39%

very good  36%

Good  12%

fair  3%

Poor  3%

Does not apply  3%

No response  4%

Q11 Showing care and compassion?

Excellent  39%

very good  39%

Good  9%

fair  3%

Poor  3%

Does not apply  3%

No response  4%

Q12 Explaining things clearly - answering all your questions and giving you adequate infomation?

Excellent  45%

very good  33%

Good  12%

fair  3%

Poor  3%

Does not apply  3%

Q13 Making a plan of action with you - suggest options and involving you in decisions?

Excellent  39%

very good  33%

Good  9%

fair  3%

Poor  3%

Does not apply  9%

No response  4%

Q14 Overall satisfaction with your visit to see a doctor/nurse?

Excellent  45%

very good  42%

Good  6%

fair  3%

Poor  3%

Does not apply  0%

Q15 Warmth of doctor/nurse greeting?

Excellent  54%

very good  39%

Good  3%

fair  0%

Poor  3%

Does not apply  0%

Overall

Q16 How would you describe your experience of your GP surgery?

Excellent  51%

very good  36%

Good  3%

fair  3%

Poor  3%

Does not apply  0%

No response  4%

Finally, please add any other comments you would like to make about your GP practice:

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info