75

Patient Satisfaction Questionnaire

1. Which of the following services have you used at the practice in the last 6 months? (Please tick all that apply)

  84%
  56%
  32%
  42%

2. Overall how do you rate the quality of the services you have used in the last 6 months?

  65%
  26%
  2%
  4%
  3%

3. In the last 6 months have you been able to get an appointment with a Doctor/Nurse when you have requested one?

  82%
  9%
  6%
  3%

4. If you answered ‘No’ to question 3 above, what was the reason why?

5. Do you find the present system for booking appointments convenient and what system do you use the most?

  70%
  9%
  69%
  20%
  1%

6. If you answered ‘No’ to question 5 above, what would improve it for you?

7. How do you rate the facilities offered at the surgery?

  46%
  40%
  13%
  0%

8. Based on your last visit to the surgery, please rate the way the Reception staff helped you.

  70%
  18%
  6%
  4%
  0%

9. Please let us know anything that the Reception staff could have done better?

10. Based on your last visit to a Doctor, please rate the treatment provided.

  68%
  24%
  5%
  1%
  0%
  2%

11. What could they have done better?

12. Based on your last visit to a Nurse, please rate the treatment provided.

  65%
  17%
  2%
  0%
  14%

13. What could they have done better?

14. How would you rate the length of time you waited from checking in to being seen by the GP/Nurse?

  52%
  36%
  12%
  0%
  0%

15. What way do you order your medication?

  40%
  18%
  2%
  30%
  6%
  4%

16. How would you rate the process for ordering prescriptions?

  42%
  40%
  9%
  5%
  2%

17. Your views are important to us. To help us improve our performance and services for you, please provide any other comments below.