75
Patient Satisfaction Questionnaire
1. Which of the following services have you used at the practice in the last 6 months? (Please tick all that apply)
84%
56%
32%
42%
2. Overall how do you rate the quality of the services you have used in the last 6 months?
65%
26%
2%
4%
3%
3. In the last 6 months have you been able to get an appointment with a Doctor/Nurse when you have requested one?
82%
9%
6%
3%
4. If you answered ‘No’ to question 3 above, what was the reason why?
5. Do you find the present system for booking appointments convenient and what system do you use the most?
70%
9%
69%
20%
1%
6. If you answered ‘No’ to question 5 above, what would improve it for you?
7. How do you rate the facilities offered at the surgery?
46%
40%
13%
0%
8. Based on your last visit to the surgery, please rate the way the Reception staff helped you.
70%
18%
6%
4%
0%
9. Please let us know anything that the Reception staff could have done better?
10. Based on your last visit to a Doctor, please rate the treatment provided.
68%
24%
5%
1%
0%
2%
11. What could they have done better?
12. Based on your last visit to a Nurse, please rate the treatment provided.
65%
17%
2%
0%
14%
13. What could they have done better?
14. How would you rate the length of time you waited from checking in to being seen by the GP/Nurse?
52%
36%
12%
0%
0%
15. What way do you order your medication?
40%
18%
2%
30%
6%
4%
16. How would you rate the process for ordering prescriptions?
42%
40%
9%
5%
2%
17. Your views are important to us. To help us improve our performance and services for you, please provide any other comments below.