Patient Survey 2018
There are two electronic check-in machines in the reception area. This is quicker for you and more efficient. If you have been for an appointment recently, did you use either of the check-in screens?
If NO, have you ever used
If YES, how did you find it?
If you answered DIFFICULT - why?
Did you know there is a USER GUIDE available?
If you did not use the check-in machine, was this because
If you answered Don't want to use, Why not?
Are you concerned about privacy in Reception?
Is there any particular desk that is a problem?
If YES, please specify
Are other patients too close?
Worried your conversation is being overheard?
Is there any other reason why you are concerned about privacy?
Overall, are Reception staff friendly and helpful? (Please score, where 1 = POOR and 6 = VERY GOOD
We know it can sometimes be difficult to get through on the telephone. By using Patient Services, you can make appointments, order repeat prescriptions and see your Medical Records online. Patient Services is different to the practice website. You need to sign up at Reception, who will explain how the system works. Using Patient Services frees up the telephone lines for those who need / want to use them. Do you know about Patient Services?
If YES, do you actually use Patient Services?
If NO, would you be interested in using?
And, how do you access Patient Services?
If you do use Patient Services, please select which ones you use, or have used
On a scale of 1 to 6, how likely are you to recommend the surgery to family or friends, where: 1 is NOT AT ALL LIKELY and 6 is HIGHLY RECOMMENDED
Use this space to make any other comments