We would be grateful if you would complete this survey about Alresford Surgery. We aim to provide the highest standard of care and we will use the results of this survey to help identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.
About Receptionists and Appointments
Q1 How helpful do you find the receptionists at Alresford Surgery?
Q2 How easy is it to get through to someone at Alresford Surgery on the phone?
Q3 How easy is it to speak to a doctor or nurse on the phone at Alresford Surgery?
Q4 If you need to consult a GP urgently, are you usually able to get an appointment on the same day (either face to face or telephone appointment)?
Q5 How important is it to you to be able to book appointments ahead of time at Alresford Surgery?
Q6 How easy is it to book ahead at Alresford Surgery?
Q7 How do you normally book your appointments at Alresford Surgery? (please X all boxes that apply)
Q8 Which of the following methods would you prefer to use to book appointments? (please X all boxes that apply)
Thinking of times when you want to consult a particular doctor (either face to face or telephone consultation):
Q9 How quickly do you usually get an appointment?
Q10 How do you rate how quickly you were given an appointment?
Thinking of times when you are willing to consult any doctor (either face to face or telephone appointment):
Q11 How quickly do you usually get an appointment?
Q12 How do you rate how quickly you were given an appointment?
Alresford Surgery is a member of Mid Hampshire Healthcare who operate the GP Access Hub at Badger Farm Surgery in Winchester. (The Access Hub offers additional access to Primary Care services at evenings and weekends)
Q13 How many times have you used the GP Access Hub?
Q14 Which clinician(s) did you see?
Q15 Why did you use the GP Access Hub?
About Looking After Yourself
Q16 Which sources of information do you use to help you look after yourself? (Please x all that apply)
Over the last three years our nurses have taken over the regular reviews for patients with long term conditions such as diabetes, asthma, COPD, blood pressure, heart disease and stroke.
Q17 Do you have a long term health condition?
Q18 Have you been seen in a nurse-led Better Health appointment?
How well does the Practice help you to:
Q19 Understand your health problems?
Q20 Cope with your health problems?
Q21 Keep yourself healthy?
About Communication with the Surgery
Q22 Are you a registered user of online Patient Access
Q23 What do you use Patient Access for? (please X all that apply)
Q24 Which of the following methods would you prefer to use to book appointment at Alresford Surgery? (please X all that apply)
Q25 Do you receive text message reminders about appointments?
Q26 Would you be happy to receive text messages from Alresford Surgery regarding test results or other aspects of ongoing care?
If you would like to receive text message reminders and/or test results please see one of the receptionists next time you visit the surgery.
Our Premises
Q27 Do you have any comments to make about our premises or suggestions for any improvements we can make?
Overall Experience
Q28 Overall, how would you describe your experience of Alresford Surgery?
Q29 Would you recommend Alresford Surgery to someone who has just moved to the local area?
It will help us to understand your answers if you could tell us a little about yourself
Q30 Are you ?
Q31 How old are you?
Q32 Do you have a long-standing health condition?
Q33 What is your ethnic group?
Q34 Which of the following best describes you?
Q35 Finally, please add any other comments or suggestions you would like to make about Alresford Surgery:
GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info