294

Patient Survey 2018/19

A. The appointments system

Q1. Are you aware that you can book a telephone appointment with a doctor or nurse for simple queries and advice when an examination is not required?

  83%
  16%

Q2. Are you aware that both the GP & Practice Nurse run a weekly surgery on Thursday evenings for patients who work full time?

  39%
  60%
  1%

Q3. Are you aware that the surgery has a Practice Nurseswho can prescribe for some* conditions? (*list available in surgery & on the website)

  63%
  35%
  2%

Q4. Do you know when it might be appropriate for you to see a Practice Nurse instead of a Doctor?

  59%
  40%

Q5. Standard GP appointments are for 10 minutes. Are you aware that you can ask for an extended appointment if you need to discuss more than 1 issue?

  68%
  31%

Q6. Are you aware that we also offer ‘early’ extended access appointments at 8:15am each day?

  35%
  64%
  1%

B. Booking your appointment

Q7. Are you aware that you can book your appointments with the GPs online through the surgery website/Patient Access?

  71%
  24%
  3%
  2%

Q8. If you have used the online booking system, how easy was it to use?

  10%
  7%
  2%
  2%
  72%
  7%

Q9. Generally, how easy is it to get through to someone at the surgery on the phone?

  22%
  49%
  17%
  7%
  2%
  3%

Q10. How easy is it to get a same day appointment for something you feel needs to be seen/discussed that day?

  11%
  36%
  24%
  15%
  11%

Q11. How easy is it to book an appointment in advance?

  22%
  30%
  25%
  12%
  7%
  4%

Q12. We are a group practice & you may see any of the doctors, not just the one you are registered with. How often do you see or speak to the GP of your choice?

  12%
  20%
  31%
  11%
  24%
  2%

Q13. How helpful do you find the receptionists at the surgery?

  58%
  33%
  3%
  2%
  1%
  3%

Q14. Overall, how would you describe your experience of making an appointment?

  38%
  42%
  10%
  7%
  1%
  2%

C. Cancelling appointments

Q15. Missed appointments can be a problem for the practice. Can you easily contact the practice when you wish to cancel an appointment?

  68%
  18%
  6%
  2%
  1%
  5%

Q16. Are you aware that you can cancel your appointments by replying to text message reminders or online through the surgery website/Patient Access?

  45%
  49%
  4%
  2%

Q17. Are you aware that patients who repeatedly fail to attend appointments may be asked to register elsewhere?

  58%
  39%
  3%

Q18. Did you know that if you provide us with your mobile number we can remind you of your appointment by text?

  89%
  8%
  3%

Q19. Have you ever missed an appointment without cancelling it because …?

  0%
  6%
  1%
  0%
  1%
  89%
  3%

D. Overall satisfaction - If you have visited the surgery in the last 12 months, please tell us about your experience

Q20. Was there anything particularly good about your surgery visit/What do you like most about the surgery?

Q21. Was there anything that could be improved/What do you like the least?

Q22. Are there any changes that you think might improve the waiting room or surgery facilities?

Q23. Have you visited the surgery website www.alrewassurgery.co.uk?

  54%
  38%
  4%
  4%

Q23b. If you have visited the website, do you have any suggestions for improvements?

Are you male or female?

  36%
  55%
  9%

Age

  0%
  2%
  5%
  13%
  19%
  23%
  21%
  13%
  4%

White

  96%
  0%
  4%

Mixed

  0%
  0%
  0%
  100%

Asian or Asian British

  0%
  0%
  0%
  100%

Black or Black British

  0%
  0%
  100%

Chinese or Other

  0%
  1%
  99%

Thank you for completing this questionnaire. All answers will be treated in the strictest confidence and held under Data Protection regulations. Anonymised data (containing no personal information) may be shared with NHS England and the Care Quality Commission.