New Appointment System Survey

How did you book your appointment?

 
 
 
 

How would you describe your experience in making an appointment?

 
 
 
 
 

Who was your appointment with?

 
 
 
 
 

Did the receptionist ask for a brief outline of the reason you needed the appointment?

 
 
 

Could you get an appointment for the day you wanted?

 
 

If you didn’t get a routine appointment for the day you wanted. How long was it before you got one?

 
 
 
 
 
 

If there were no routine appointments available for that day, but you stated that your condition was urgent and couldn’t wait, were you put on the triage list for a telephone consultation?

 
 
 

If yes, how long were you waiting for a phone call from the surgery?

 
 
 
 
 
 

If you had an urgent telephone Consultation were you then invited down to the surgery for a face-to-face appointment?

 
 
 

Which appointment system do you prefer?

 
 
 

Please Indicate your age

 
 
 
 
 
 

We appreciate your feedback. If you have any further comments regarding the new appointment system, please write them below.