Wateringbury Surgery

Number of Responses: 276

Practice Survey 2018

When you completed this questionnaire what type of service did you receive from the Practice?

Which of the following methods would you normally like to use to contact the surgery?

In the past 6 months how easy have you found the following? Getting through on the phone

Haven't tried  2%

Very easy  34%

Fairly easy  45%

Not very easy  8%

Not at all easy  4%

Don't know  1%

No response  6%

In the past 6 months how easy have you found the following? Speaking to a doctor on the phone

Haven't tried  27%

Very easy  15%

Fairly easy  13%

Not very easy  5%

Not at all easy  1%

Don't know  11%

No response  28%

In the past 6 months how easy have you found the following? Speaking to a nurse on the phone

Haven't tried  37%

Very easy  5%

Fairly easy  6%

Not very easy  2%

Not at all easy  1%

Don't know  17%

No response  32%

In the past 6 months how easy have you found the following? Obtaining test results by phone

Haven't tried  23%

Very easy  20%

Fairly easy  11%

Not very easy  3%

Not at all easy  0%

Don't know  11%

No response  32%

Which surgery did you contact?

Wateringbury  52%

Larkfield  44%

Can't remember  0%

No response  4%

When telephoning the surgery did you have to wait long to get through to the Receptionist?

The telephone was answered immediately  36%

I had to wait a short time  49%

I had to wait a long time  3%

I did not wait for it be answered and called later  3%

No response  9%

What time did you telephone the surgery?

In the past 6 months when you tried to see a Doctor fairly quickly were you able to see the Doctor of your choice?

I was seen by my doctor the same day with an urgent problem  39%

I was seen by my doctor within 2-3 days for a non urgent problem  28%

I was not seen by my doctor within 1-3 days  13%

Can't remember  8%

No response  12%

When you last tried to make an appointment to be seen quickly (within 2 days) what happened?

I was offered an appointment on the same day  46%

I was offered an appointment the next day  14%

I was offered to ring another day for a Book on Day appointment  14%

The day and time offered was not convenient  0%

Appointment offered was with a doctor who I didn't want to see  1%

I was offered a telephone consultation  1%

Can't remember  6%

Another reason - please specify  2%

No response  16%

In the past 6 months, have you been able to book ahead for an appointment with a doctor?

Yes  71%

No  11%

Can't remember  7%

No response  11%

The last time you made an appointment were you able to see the Doctor of your choice?

Yes  66%

No  15%

Can't remember  7%

No response  12%

How often do you see the Doctor of your choice?

Always or most of the time  40%

A lot of the time  16%

Some of the time  20%

Never or almost never  3%

Not tried at this GP surgery  6%

Can't remember  4%

No response  11%

The practice offers a variety of ways you can get a service from the surgery. Which services are you aware of?

Are you aware the Practice has a website?

Yes  65%

No  29%

No response  6%

Are you aware that the practice offers an online repeat prescription service?

Yes  63%

No  31%

No response  6%

Are you aware that the Practice offers an online appointment booking service for doctor appointments?

Yes  45%

No  48%

No response  7%

Are you aware that you can ring the Prescription Ordering Direct Service on 01732575262 or email wkccg.pod@nhs.net to order your medication?

Yes  44%

No  49%

No response  7%

Are you aware that if you are a non-dispensing patient (you take the prescription to a pharmacy) you can nominate a pharmacy for your prescription to be sent electronically?

Yes  59%

No  31%

No response  10%

If the receptionist advised that it would be more appropriate for you to see a different healthcare professional or other service other than the GP would you be happy to accept this advice?

Yes  68%

No  23%

No response  9%

As far as you know the surgery is open? Before 8 am

Yes  22%

No  39%

Sometimes  6%

Don't know  21%

No response  12%

As far as you know the surgery is open? At lunchtime

Yes  28%

No  31%

Sometimes  4%

Don't know  22%

No response  15%

As far as you know the surgery is open? on alternate Saturdays

Yes  34%

No  24%

Sometimes  2%

Don't know  26%

No response  14%

Any other comments e.g. anything particularly good about healthcare or anything that could be improved?

Are you male or female?

Male  24%

Female  55%

No response  21%

What age group are you in?

Under 18  1%

18-24  5%

25-34  10%

35-44  8%

45-54  17%

55-64  15%

65-74  14%

75-84  5%

85 and over  2%

No response  23%

Are you registered disabled?

Yes  4%

No  75%

No response  21%

Are you carer for anyone in your household with a long-standing health problem or disability?

Yes  1%

No  78%

No response  21%

What is your ethnic group?

British  76%

Irish  0%

Any other white background  1%

White and Black Caribbean  0%

White and Black African  0%

White and Asian  0%

Any other mixed background  0%

Indian  0%

Pakistani  0%

Bangladeshi  0%

Any other asian background  0%

Caribbean  0%

African  0%

Any other background  0%

Chinese  0%

Any other ethnic group  0%

No response  23%