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Practice Survey 2018

When you completed this questionnaire what type of service did you receive from the Practice?

  67%
  30%
  0%
  1%
  1%
  2%
  3%


Which of the following methods would you normally like to use to contact the surgery?

  30%
  65%
  39%
  15%
  5%
  0%

In the past 6 months how easy have you found the following? Getting through on the phone

  2%
  34%
  45%
  8%
  4%
  1%
  6%

In the past 6 months how easy have you found the following? Speaking to a doctor on the phone

  27%
  15%
  13%
  5%
  1%
  11%
  28%

In the past 6 months how easy have you found the following? Speaking to a nurse on the phone

  37%
  5%
  6%
  2%
  1%
  17%
  32%

In the past 6 months how easy have you found the following? Obtaining test results by phone

  23%
  20%
  11%
  3%
  0%
  11%
  32%

Which surgery did you contact?

  52%
  44%
  0%
  4%

When telephoning the surgery did you have to wait long to get through to the Receptionist?

  36%
  49%
  3%
  3%
  9%

What time did you telephone the surgery?

In the past 6 months when you tried to see a Doctor fairly quickly were you able to see the Doctor of your choice?

  39%
  28%
  13%
  8%
  12%

When you last tried to make an appointment to be seen quickly (within 2 days) what happened?

  46%
  14%
  14%
  0%
  1%
  1%
  6%
  2%
  16%

In the past 6 months, have you been able to book ahead for an appointment with a doctor?

  71%
  11%
  7%
  11%

The last time you made an appointment were you able to see the Doctor of your choice?

  66%
  15%
  7%
  12%

How often do you see the Doctor of your choice?

  40%
  16%
  20%
  3%
  6%
  4%
  11%

The practice offers a variety of ways you can get a service from the surgery. Which services are you aware of?

  53%
  56%
  32%
  28%

Are you aware the Practice has a website?

  65%
  29%
  6%

Are you aware that the practice offers an online repeat prescription service?

  63%
  31%
  6%

Are you aware that the Practice offers an online appointment booking service for doctor appointments?

  45%
  48%
  7%

Are you aware that you can ring the Prescription Ordering Direct Service on 01732575262 or email wkccg.pod@nhs.net to order your medication?

  44%
  49%
  7%

Are you aware that if you are a non-dispensing patient (you take the prescription to a pharmacy) you can nominate a pharmacy for your prescription to be sent electronically?

  59%
  31%
  10%

If the receptionist advised that it would be more appropriate for you to see a different healthcare professional or other service other than the GP would you be happy to accept this advice?

  68%
  23%
  9%

As far as you know the surgery is open? Before 8 am

  22%
  39%
  6%
  21%
  12%

As far as you know the surgery is open? At lunchtime

  28%
  31%
  4%
  22%
  15%

As far as you know the surgery is open? on alternate Saturdays

  34%
  24%
  2%
  26%
  14%

Any other comments e.g. anything particularly good about healthcare or anything that could be improved?

Are you male or female?

  24%
  55%
  21%

What age group are you in?

  1%
  5%
  10%
  8%
  17%
  15%
  14%
  5%
  2%
  23%

Are you registered disabled?

  4%
  75%
  21%

Are you carer for anyone in your household with a long-standing health problem or disability?

  1%
  78%
  21%

What is your ethnic group?

  76%
  0%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  23%