When you completed this questionnaire what type of service did you receive from the Practice?
Which of the following methods would you normally like to use to contact the surgery?
In the past 6 months how easy have you found the following? Getting through on the phone
In the past 6 months how easy have you found the following? Speaking to a doctor on the phone
In the past 6 months how easy have you found the following? Speaking to a nurse on the phone
In the past 6 months how easy have you found the following? Obtaining test results by phone
Which surgery did you contact?
When telephoning the surgery did you have to wait long to get through to the Receptionist?
What time did you telephone the surgery?
In the past 6 months when you tried to see a Doctor fairly quickly were you able to see the Doctor of your choice?
When you last tried to make an appointment to be seen quickly (within 2 days) what happened?
In the past 6 months, have you been able to book ahead for an appointment with a doctor?
The last time you made an appointment were you able to see the Doctor of your choice?
How often do you see the Doctor of your choice?
The practice offers a variety of ways you can get a service from the surgery. Which services are you aware of?
Are you aware the Practice has a website?
Are you aware that the practice offers an online repeat prescription service?
Are you aware that the Practice offers an online appointment booking service for doctor appointments?
Are you aware that you can ring the Prescription Ordering Direct Service on 01732575262 or email wkccg.pod@nhs.net to order your medication?
Are you aware that if you are a non-dispensing patient (you take the prescription to a pharmacy) you can nominate a pharmacy for your prescription to be sent electronically?
If the receptionist advised that it would be more appropriate for you to see a different healthcare professional or other service other than the GP would you be happy to accept this advice?
As far as you know the surgery is open? Before 8 am
As far as you know the surgery is open? At lunchtime
As far as you know the surgery is open? on alternate Saturdays
Any other comments e.g. anything particularly good about healthcare or anything that could be improved?
Are you male or female?
What age group are you in?
Are you registered disabled?
Are you carer for anyone in your household with a long-standing health problem or disability?
What is your ethnic group?