10

COXHOE MEDICAL PRACTICE

PATIENT SURVEY

INTRODUCTION

The purpose of the survey is to give our patients the opportunity to feedback their opinions on the service we provide. The survey has been developed in consultation with our Patient Reference Group.

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1. Did you know you can book appointments, order prescriptions and review your summary care record online?

  90%
  10%

If you want to know more about the processes of online systems please speak to a member of the reception team or if you have feedback from using the service please comment here:-

2. Did you know you can book a telephone consultation?

  90%
  10%

If you have had a telephone consultation with a Doctor or Nurse, would you use the service again?

  60%
  0%
  40%

If No please comment why:-

3. Did you know the surgery can issue prescriptions electronically to your chosen Pharmacy?

  90%
  10%

If you want to know more about the processes of electronic prescribing please see a member of the reception team. If you have any feedback from using this service, please comment here:-

4. In the past 6 months how easy have you found getting through on the telephone?

  30%
  50%
  10%
  10%

4.1 In the past 6 months how easy have you found Pre-booking appointments in the future?

  0%
  60%
  10%
  30%

4.2 In the past 6 months how easy have you found Ordering repeat prescriptions?

  40%
  30%
  10%
  20%

4.3 In the past 6 months how easy have you found Obtaining Test Results?

  40%
  30%
  0%
  30%

If you have had difficulty with any of the above services we would welcome your feedback here:-

5. When booking an appointment with a Doctor, how quickly were you seen?

  40%
  10%
  10%
  30%
  10%

6. When booking an appointment with a Nurse, how quickly were you seen?

  20%
  0%
  40%
  20%
  20%

7. Once you have arrived at the surgery to see the Doctor, how long after your appointment time do you usually have to wait?

  10%
  30%
  40%
  10%
  10%

8. Once you have arrived at the surgery to see the Nurse, how long after your appointment time do you usually have to wait?

  20%
  70%
  0%
  0%
  10%

9. The opening hours at the surgery are Monday, Tuesday, Thursday 8.30am to 6pm, Wednesday 8.30am to 4pm, Friday 8.30am to 5.30pm (Duty Doctor available via telephone until 6pm). Late night pre-booked appointments on a Tuesday or Thursday (depending on rota) 6.30pm to 7.30pm (no telephone service).

How satisfied are you with these opening times?

  30%
  70%
  0%

If you were not Satisfied with the opening times please give reason why:-

10. Are you aware of the Extended GP Access appointments? (We can pre-book an appointment for you from 6.30pm until 8pm Monday to Friday and on a weekend at Meadowfield Surgery).

  70%
  30%

If you have used this service, how satisfied were you with your appointment:

  30%
  0%
  0%
  70%

If you were not satisfied please give reason why:

11. How satisfied were you with your last appointment with a Doctor at the surgery?

  30%
  70%
  0%

If you were not satisfied please give reason why:-

12. At your last appointment with a Doctor how satisfied were you with:-

12.1 Allowed enough time?

  40%
  50%
  10%

12.2 Asked about your symptoms?

  60%
  40%
  0%

12.3 Listened to you?

  50%
  50%
  0%

12.4 Explained about tests and or treatment?

  50%
  40%
  0%
  10%

12.5 Involved you in decisions about your care?

  60%
  40%
  0%

12.6 Treated you with care & respect?

  60%
  40%
  0%

12.7 Took your problems seriously?

  60%
  40%
  0%

12.8 Instilled trust & confidence?

  70%
  30%
  0%

13. How satisfied were you with your last appointment with a Nurse at the surgery.

  90%
  10%
  0%

If you were not satisfied with your last appointment with a Nurse please give reason why:

14. At your last appointment with a Nurse, how satisfied were you with:-

14.1 Allowed enough time?

  80%
  20%
  0%

14.2 Asked about your symptoms?

  70%
  30%
  0%

14.3 Listened to you?

  80%
  20%
  0%

14.4 Explained about tests and or treatment?

  80%
  20%
  0%

14.5 Involved you in decisions about your care?

  80%
  20%
  0%

14.6 Treated you with care & respect?

  70%
  20%
  0%
  10%

14.7 Instilled trust & confidence?

  80%
  20%
  0%

15. How satisfied are you with the reception services at the surgery:-

15.1 Generally how helpful are the receptionists?

  60%
  30%
  10%

15.2 Are they polite & respectful?

  80%
  10%
  10%

15.3 Other than early morning, how quickly are telephones answered?

  70%
  30%
  0%

15.4 Dealing with queries efficiently?

  60%
  40%
  0%

If dissatisfied with any of the above statements in relation to Doctors, Nurses & Administration staff please comment here, we value your feedback:-

16. Do you have concerns about any services or treatment you have received at any of the local Hospital providers?

A LITTLE ABOUT YOURSELF:-

How old are you?

  0%
  20%
  60%
  20%
  0%

What is your ethnic group?

  100%
  0%
  0%
  0%
  0%
  0%

How would you describe how often you come to the surgery?

  20%
  60%
  10%
  10%

THANK YOU FOR TAKING THE TIME TO COMPLETE THIS SURVEY