Ashville Medical Practice

Number of Responses: 289

Ashville Medical Practice Patient Survey 2018

Thinking of when you have wanted an appointment to see or speak with a particular Dr. How quickly do you usually get to see or speak with that particular Dr?

Same day  61%

Next working day  3%

Within 2 working days  5%

Within 3 working days  5%

Within 4 working days  1%

Within 5 or more working days  6%

Does not apply  14%

Question not answered  1%

How do you rate the timescale of being seen or spoken with by a particular Dr?

Excellent  40%

Very good  25%

Good  10%

Fair  8%

Poor  2%

Very poor  1%

Does not apply  9%

Question not answered  1%

No response  4%

Thinking of when you have wanted an appointment to see or speak with any Dr. How quickly do you usually get to see or speak with any Dr?

Same day  79%

Next working day  6%

Within 2 working days  4%

Within 3 working days  1%

Within 4 working days  1%

Within 5 or more working days  2%

Does not apply  2%

Question not answered  0%

How do you rate the timescale of being seen or spoken with by any Dr?

Excellent  48%

Very good  31%

Good  7%

Fair  8%

Poor  2%

Very poor  0%

Does not apply  1%

Question not answered  0%

No response  3%

How helpful do you find the receptionists at the surgery on the telephone?

Extremely helpful  52%

Very helpful  37%

Fairly helpful  7%

Not very helpful  0%

Not at all helpful  0%

No comment  1%

Question not answered  0%

How helpful do you find the receptionists at the surgery face to face at the reception desk?

Extremely helpful  57%

Very helpful  34%

Fairly helpful  6%

Not very helpful  0%

Not at all helpful  0%

No comment  0%

Question not answered  0%

How likely are you to recommend this surgery to your family and friends?

Extremely likely  67%

Likely  24%

Neither likely or unlikely  5%

Unlikely  1%

Extremely Unlikely  0%

Don't know  0%

Question not answered  0%