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Patient Survey 2018

When you book an appointment do you want it for:

  50%
  70%
  36%
  30%

Did you know you can book and cancel appointments online?

  96%
  3%

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How easy is it to get an appointment with a doctor?

  0%
  6%
  30%
  36%
  26%

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How easy is it to get an appointment with a nurse?

  13%
  20%
  43%
  16%
  3%
  5%

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Do you know that you can book an appointment with Advanced Nurse Practitioners or Clinical Pharmacists?

  66%
  30%
  4%

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How easy do you find getting through to the surgery by telephone?

  0%
  13%
  6%
  50%
  26%
  5%

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Do you know that you can access your records and blood test results online?

  40%
  53%
  7%

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Do you know that we have a website www.parkcrescenthealthcentre.nhs.uk

  96%
  0%
  4%

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If yes, how often do you visit our website?

  0%
  10%
  56%
  13%
  16%
  5%

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What would you like to see on our website?

Do you know we offer the Electronic Prescribing Service (EPS) where your prescriptions can be sent electronically to your nominated pharmacy?

  90%
  6%
  4%

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Would you be interested in joining our Patient Participation Group? Please see our website for more details.

  23%
  60%
  17%

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Have you completed our Friends and Family feedback via SMS or our website?

  13%
  86%

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Are you aware that there are some health services in Brighton that you can self refer to?

  23%
  66%
  11%

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When your doctor arranges investigations such as blood tests or referrals, are you kept informed of why you are having these tests/referrals?

  63%
  30%
  7%

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Are you informed of any delay?

  33%
  60%
  7%

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What is your preferred method of contact by the surgery?

  40%
  30%
  0%
  30%

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How satisfied are you with the overall care you receive from the practice?

  20%
  23%
  33%
  13%
  10%

Results chart

Please use this box to send us any comments/feedback or suggestions you may have