GP Patient Survey

1. When did you last see of speak to a GP from your GP surgery?

 
 
 
 
 

2. When did you last see or speak to a nurse from your GP surgery?

 
 
 
 
 

3. Generally, how easy is it to get through to someone at your GP surgery on the phone?

 
 
 
 
 

4. How helpful do you find the receptionists at your GP surgery?

 
 
 
 
 

5. How do you normally book appointments to see a GP or nurse at your GP surgery?

 
 
 
 
 

6. As far as you know, which of the following online services does your GP surgery offer?

 
 
 
 
 

7. And in the past 6 months, which of the following online services have you used at your GP surgery?

 
 
 
 

8. Is there a particular GP you usually prefer to see or speak to?

 
 
 

9. How often do you see or speak to the GP you prefer?

 
 
 
 
 

10. Last time you wanted to see or speak to a GP or nurse from your GP surgery, what did you want to do?

 
 
 
 
 
 

11. Last time you wanted to see or speak to a GP or nurse from your GP surgery, when did you want to see or speak to them?

 
 
 
 
 
 

12. Last time you wanted to see or speak to a GP or nurse from your GP surgery, were you able to get an appointment to see or speak to someone?

 
 
 
 

13. Last time you wanted to see or speak to a GP or nurse from your GP surgery, what type of appointment did you get?

 
 
 
 
 
 
 

14. How long after initially contacting the surgery did you actually see or speak to them?

 
 
 
 
 

15. How convenient was the appointment you were able to get?

 
 
 
 

16. If you weren't able to get an appointment or the appointment you were offered wasn't convenient, why was that?

 
 
 
 
 

17. What did you do on that occasion?

 
 
 
 
 
 
 
 

18. Overall, how would you describe your experience of making an appointment?

 
 
 
 
 


19. How long after your appointment time do you normally wait to be seen?

 
 
 
 
 

20. Normally, how to you feel about how long you normally have to wait to be seen?

 
 
 
 


21a. Last time you saw or spoke to a GP from your GP surgery, how good was that GP at giving you enough time?

 
 
 
 
 
 

21b. Last time you saw or spoke to a GP from your GP surgery, how good was that GP at listening to you?

 
 
 
 
 
 

21c. Last time you saw or spoke to a GP from your GP surgery, how good was that GP at explaining tests and treatments?

 
 
 
 
 
 

21d. Last time you saw or spoke to a GP from your GP surgery, how good was that GP at involving you in decisions about your care?

 
 
 
 
 
 

21e. Last time you saw or spoke to a GP from your GP surgery, how good was that GP at treating you with care and concern?

 
 
 
 
 
 

22. Did you have confidence and trust in the GP you saw or spoke to?

 
 
 
 

23a. Last time you saw or spoke to a Nurse from your GP surgery, how good was that Nurse at giving you enough time?

 
 
 
 
 
 

23b. Last time you saw or spoke to a Nurse from your GP surgery, how good was that Nurse at listening to you?

 
 
 
 
 
 

23c. Last time you saw or spoke to a Nurse from your GP surgery, how good was that Nurse at explaining tests and treatments?

 
 
 
 
 
 

23d. Last time you saw or spoke to a Nurse from your GP surgery, how good was that Nurse at involving you in decisions about your care?

 
 
 
 
 
 

23e. Last time you saw or spoke to a Nurse from your GP surgery, how good was that Nurse at treating you with care and concern?

 
 
 
 
 
 

24. Did you have confidence and trust in the nurse you saw or spoke to?

 
 
 
 


25. How satisfied are you with the hours that your GP surgery is open?

 
 
 
 
 
 

26. Is your GP surgery currently open at times that are convenient to you?

 
 
 

27. Which of the following additional opening times would make it easier for you to see or speak to someone?

 
 
 
 
 
 


28. Overall, how would you describe your experience of your GP surgery?

 
 
 
 
 

29a. Would you recommend your GP surgery to someone who has just moved to your local area?

 
 
 
 
 
 

29b. Why have you given the above answer?