Rosebank Health

Practice Survey 2018 (1)

Practice Survey 2018

How do you rate the time it takes reception staff to answer the phones?

Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

Don’t know / Haven’t tried

Have you noticed an improvement in the phone answering times since July 2017 when our new phone system was installed?

It’s much better

Slight improvement

It’s no better

It’s worse

Don’t know

How helpful do you find the receptionists at your GP practice?

Very helpful

Fairly helpful

Not very helpful

Not at all helpful

Don’t know

As far as you are aware, what general practice appointment times are available to you?

Before 8am on at least one weekday

Weekdays between 8am and 6.30pm

After 6.30pm on a weekday

On a Saturday

On a Sunday

Don’t know

How satisfied are you with the general practice appointment times that are available to you?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

I’m not sure when I can get an appointment

Were you satisfied with the type of appointment (or appointments) you were offered?

Yes, and I accepted an appointment

No, but I still took an appointment

No, and I did not take an appointment

If you did not take any appointments you were offered, why was that?

There weren’t any appointments available for the time or day I wanted

The appointment was at too short notice

The appointment wasn’t soon enough

There weren’t any appointments at the place I wanted

The appointment was too far away / too difficult to get to

I couldn’t see my preferred GP

Overall, how would you describe your experience of making an appointment?

Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

Who was your last general practice appointment with?

A GP

A nurse

A general practice pharmacist

A mental health professional

Another healthcare professional

Don’t know / not sure who I saw

How long after your appointment time did you wait to see or speak to the healthcare professional?

5 minutes or less

Between 5 and 15 minutes

15 to 30 minutes

More than 30 minutes

I didn’t have an appointment at a set time

Can’t remember

Last time you had a general practice appointment, how good was the healthcare professional at giving you enough time?

Very good

Good

Neither good nor poor

Poor

Very poor

Doesn’t apply

Last time you had a general practice appointment, how good was the healthcare professional at listening to you?

Very good

Good

Neither good nor poor

Poor

Very poor

Doesn’t apply

Last time you had a general practice appointment, how good was the healthcare professional at treating you with care and concern?

Very good

Good

Neither good nor poor

Poor

Very poor

Doesn’t apply

During your last general practice appointment, were you involved as much as you wanted to be in decisions about your care and treatment?

Yes, definitely

Yes, to some extent

No, not at all

Don’t know / doesn’t apply

During your last general practice appointment, did you have confidence and trust in the healthcare professional you saw or spoke to?

Yes, definitely

Yes, to some extent

No, not at all

Don’t know / can’t say

Thinking about the reason for your last general practice appointment, were your needs met?

Yes, definitely

Yes, to some extent

No, not at all

Don’t know / can’t say

Overall, how would you describe your experience of your GP practice?

Very good

Fairly Good

Neither good nor poor

Fairly Poor

Very poor