Dear Patients,

The partnership would welcome a few minutes of your time to provide them with an awareness of your views and ideas about the services we offer and also obtain feedback about our practice team.

We have devised a non-identifiable questionnaire for your perusal.

Many Thanks for your time and co-operation with this matter

Dr Russell & Partners

1. Are you aware that the practice offers a telephone triage assessment service?

 
 

2. When you last required same day advice and an assessment (triage call) how long did you have to wait?

 
 
 
 

3. If you required same advice and an assessment how did you receive it?

 
 
 
 
 

4. When you require a routine appointment with any GP are you able to get one within three weeks?

 
 

5. When you require a routine appointment with a Practice Nurse are you able to get one within three weeks?

 
 

6. When you require a routine appointment with a health care assistant are you able to get one within three weeks?

 
 

7. When you require an appointment to have your blood taken, are you able to get one within three weeks?

 
 

8. Are you aware that we offer routine telephone consultation availability with a GP or a nurse?

 
 

9. How easy was it to get through on the telephone to speak with a receptionist?

 
 
 

10. Courtesy of the team within the reception/administration area?

 
 
 
 

11. Courtesy of the team within the dispensary area?

 
 
 
 

12. Friendliness/Courtesy of the doctor?

 
 
 
 

13. Friendliness and courtesy of the Clinical Practitioner?

 
 
 
 

14. Friendliness of the Minor Illlness nurse?

 
 
 
 

15. Friendliness of the health care assistant?

 
 
 
 

16. Efforts to include you in the decision making process?

 
 
 
 

17. Overall cleanliness of the practice?

 
 
 
 

18. Are you aware of our prescription automatic ordering service? (If the answer is no and we have managed to gain your interest please speak to the dispensary team)

 
 

19. Are you aware that you can order your prescription online? (If the answer is no and we have managed to gain your interest please speak to the dispensary team)

 
 

Do you have any suggestions or comments about the practice and the team?