If I need an urgent appointment I am seen on on the same day
I can usually get a routine appointment within a week
I can get through on the phone to make an appointment when I need to
I am offered an alternative appointment if my choice of clinician is not available
I am offered an appointment at evenings or weekends if they are more suitable
I am seen within 30 minutes of my appointment time most of the time
I get a minimum of 10 minutes with my GP for my appointments
I am happy with the opening times of my GP
the practice staff are friendly and helpful
the practice is welcoming
I feel clinicians within the surgery listen to me
I am confident in the treatment I receive from clinicians within the practice
the clinical staff treat me with dignity and respect