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Burnley Wood Medical Centre Survey 2018
How easy do you find getting into the building at the surgery?
79%
19%
0%
0%
0%
How clean is the GP surgery?
76%
22%
0%
0%
0%
0%
About Receptionists and Appointments. How helpful do you find the receptionists at your GP practice?
77%
15%
2%
4%
0%
How easy is it to get through to someone at your GP practice on the phone?
27%
57%
9%
3%
1%
How easy is it to speak to a doctor or nurse on the phone at your GP practice?
24%
34%
6%
1%
6%
25%
4%
If you need to see a GP urgently, can you normally get seen on the same day?
39%
39%
12%
6%
4%
Which of the following methods would you prefer to use to book appointments at your practice? (You can choose more than 1 answer)
21%
82%
29%
Check in Screen: Do you find this easy to use and do you feel your privacy is compromised by using the screen ?
19%
16%
0%
1%
8%
56%

Thinking of times when you want to see a particular doctor: How quickly do you usually get seen?
27%
28%
23%
6%
9%
7%
Thinking of times when you are willing to see any doctor: How quickly do you usually get seen?
48%
26%
11%
5%
3%
7%
Thinking of your most recent consultation with a doctor or nurse: How long did you wait for your consultation to start?
13%
38%
32%
5%
2%
1%
9%
Thinking about your last consultation: How good was the GP/Nurse at Listening to you?
70%
15%
5%
0%
0%
1%
9%
How good was the GP/Nurse at Giving you enough time?
59%
28%
6%
0%
0%
0%
7%
How good was the GP/Nurse at: Involving you in decisions about your care?
60%
21%
7%
0%
0%
6%
6%
How good was the GP/Nurse at: Explaining your condition and treatment?
64%
22%
5%
0%
0%
2%
7%
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to: Understand your health problems?
77%
10%
1%
6%
6%
Overall, how would you describe your experience of your GP surgery?
44%
33%
10%
3%
0%
0%
10%
Would you recommend your GP surgery to someone who has just moved to your local area?
51%
32%
9%
0%
0%
0%
8%
To help us analyse your answers please tell us a few things about yourself: Are you male or female?
32%
61%
2%
5%

Thank you for taking the time to complete the questionnaire.
The results will be Published on the Practice Website and in Practice by July 2018.