2018 Burnley Wood Medical Centre Survey (2)

Number of Responses: 218

Burnley Wood Medical Centre Survey 2018

How easy do you find getting into the building at the surgery?

Very easy 79%

Fairly easy 19%

Not very easy 0%

Not at all easy 0%

No response 0%

How clean is the GP surgery?

Very clean 76%

Fairly clean 22%

Not very clean 0%

Not at all clean 0%

Don’t know 0%

No response 0%

About Receptionists and Appointments. How helpful do you find the receptionists at your GP practice?

Very helpful 77%

Fairly helpful 15%

Sometimes helpful 2%

Sometimes helpful Sometimes not 4%

Not at all helpful 0%

How easy is it to get through to someone at your GP practice on the phone?

Very easy 27%

Fairly easy 57%

Not very easy 9%

Not at all easy 3%

Haven’t tried 1%

How easy is it to speak to a doctor or nurse on the phone at your GP practice?

Very easy 24%

Fairly easy 34%

Not very easy 6%

Not at all easy 1%

Don’t know 6%

Haven’t tried 25%

No response 4%

If you need to see a GP urgently, can you normally get seen on the same day?

Yes 39%

Sometimes 39%

No 12%

Don’t know / never needed to 6%

No response 4%

Which of the following methods would you prefer to use to book appointments at your practice? (You can choose more than 1 answer)

In person 21%

By phone 82%

Online 29%

Check in Screen: Do you find this easy to use and do you feel your privacy is compromised by using the screen ?

Easy to use Privacy not Compromised 19%

Easy to use But Privacy Compromised 16%

Not Easy to use Privacy not Compromised 0%

Not Easy to use But Privacy Compromised 1%

Don't like using it 8%

No response 56%

Thinking of times when you want to see a particular doctor: How quickly do you usually get seen?

Same day or next day 27%

2-4 days 28%

5 days or more 23%

I don’t usually need to be seen quickly 6%

Don’t know, never tried 9%

No response 7%

Thinking of times when you are willing to see any doctor: How quickly do you usually get seen?

Same day or next day 48%

2-4 days 26%

5 days or more 11%

I don’t usually need to be seen quickly 5%

Don’t know, never tried 3%

No response 7%

Thinking of your most recent consultation with a doctor or nurse: How long did you wait for your consultation to start?

Less than 5 minutes 13%

5 – 10 minutes 38%

11 – 20 minutes 32%

21 – 30 minutes 5%

More than 30 minutes 2%

There was no set time for my consultation 1%

No response 9%

Thinking about your last consultation: How good was the GP/Nurse at Listening to you?

Very good 70%

Good 15%

Satisfactory 5%

Poor 0%

Very poor 0%

Does not apply 1%

No response 9%

How good was the GP/Nurse at Giving you enough time?

Very good 59%

Good 28%

Satisfactory 6%

Poor 0%

Very poor 0%

Does not apply 0%

No response 7%

How good was the GP/Nurse at: Involving you in decisions about your care?

Very good 60%

Good 21%

Satisfactory 7%

Poor 0%

Very poor 0%

Does not apply 6%

No response 6%

How good was the GP/Nurse at: Explaining your condition and treatment?

Very good 64%

Good 22%

Satisfactory 5%

Poor 0%

Very poor 0%

Does not apply 2%

No response 7%

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to: Understand your health problems?

Very well 77%

Unsure 10%

Not very well 1%

Does not apply 6%

No response 6%

Overall, how would you describe your experience of your GP surgery?

Excellent 44%

Very good 33%

Good 10%

Satisfactory 3%

Poor 0%

Very poor 0%

No response 10%

Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, definitely 51%

Yes 32%

probably 9%

No, probably not 0%

No, definitely not 0%

Don’t know 0%

No response 8%

To help us analyse your answers please tell us a few things about yourself: Are you male or female?

Male 32%

Female 61%

No Response 2%

No response 5%

Thank you for taking the time to complete the questionnaire.

The results will be Published on the Practice Website and in Practice by July 2018.