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Burnley Wood Medical Centre Survey 2018

How easy do you find getting into the building at the surgery?

  79%
  19%
  0%
  0%
  0%

How clean is the GP surgery?

  76%
  22%
  0%
  0%
  0%
  0%

About Receptionists and Appointments. How helpful do you find the receptionists at your GP practice?

  77%
  15%
  2%
  4%
  0%

How easy is it to get through to someone at your GP practice on the phone?

  27%
  57%
  9%
  3%
  1%

How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  24%
  34%
  6%
  1%
  6%
  25%
  4%

If you need to see a GP urgently, can you normally get seen on the same day?

  39%
  39%
  12%
  6%
  4%

Which of the following methods would you prefer to use to book appointments at your practice? (You can choose more than 1 answer)

  21%
  82%
  29%

Check in Screen: Do you find this easy to use and do you feel your privacy is compromised by using the screen ?

  19%
  16%
  0%
  1%
  8%
  56%

Thinking of times when you want to see a particular doctor: How quickly do you usually get seen?

  27%
  28%
  23%
  6%
  9%
  7%

Thinking of times when you are willing to see any doctor: How quickly do you usually get seen?

  48%
  26%
  11%
  5%
  3%
  7%

Thinking of your most recent consultation with a doctor or nurse: How long did you wait for your consultation to start?

  13%
  38%
  32%
  5%
  2%
  1%
  9%

Thinking about your last consultation: How good was the GP/Nurse at Listening to you?

  70%
  15%
  5%
  0%
  0%
  1%
  9%

How good was the GP/Nurse at Giving you enough time?

  59%
  28%
  6%
  0%
  0%
  0%
  7%

How good was the GP/Nurse at: Involving you in decisions about your care?

  60%
  21%
  7%
  0%
  0%
  6%
  6%

How good was the GP/Nurse at: Explaining your condition and treatment?

  64%
  22%
  5%
  0%
  0%
  2%
  7%

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to: Understand your health problems?

  77%
  10%
  1%
  6%
  6%

Overall, how would you describe your experience of your GP surgery?

  44%
  33%
  10%
  3%
  0%
  0%
  10%

Would you recommend your GP surgery to someone who has just moved to your local area?

  51%
  32%
  9%
  0%
  0%
  0%
  8%

To help us analyse your answers please tell us a few things about yourself: Are you male or female?

  32%
  61%
  2%
  5%

Thank you for taking the time to complete the questionnaire.

The results will be Published on the Practice Website and in Practice by July 2018.