Burnley Wood Medical Centre

Number of Responses: 218

Burnley Wood Medical Centre Survey 2018

How easy do you find getting into the building at the surgery?

Very easy  79%

Fairly easy  19%

Not very easy  0%

Not at all easy  0%

No response  0%

How clean is the GP surgery?

Very clean  76%

Fairly clean  22%

Not very clean  0%

Not at all clean  0%

Don’t know  0%

No response  0%

About Receptionists and Appointments. How helpful do you find the receptionists at your GP practice?

Very helpful  77%

Fairly helpful  15%

Sometimes helpful  2%

Sometimes helpful Sometimes not  4%

Not at all helpful  0%

How easy is it to get through to someone at your GP practice on the phone?

Very easy  27%

Fairly easy  57%

Not very easy  9%

Not at all easy  3%

Haven’t tried  1%

How easy is it to speak to a doctor or nurse on the phone at your GP practice?

Very easy  24%

Fairly easy  34%

Not very easy  6%

Not at all easy  1%

Don’t know  6%

Haven’t tried  25%

No response  4%

If you need to see a GP urgently, can you normally get seen on the same day?

Yes  39%

Sometimes  39%

No  12%

Don’t know / never needed to  6%

No response  4%

Which of the following methods would you prefer to use to book appointments at your practice? (You can choose more than 1 answer)

Check in Screen: Do you find this easy to use and do you feel your privacy is compromised by using the screen ?

Easy to use Privacy not Compromised  19%

Easy to use But Privacy Compromised  16%

Not Easy to use Privacy not Compromised  0%

Not Easy to use But Privacy Compromised  1%

Don't like using it  8%

No response  56%

Thinking of times when you want to see a particular doctor: How quickly do you usually get seen?

Same day or next day  27%

2-4 days  28%

5 days or more  23%

I don’t usually need to be seen quickly  6%

Don’t know, never tried  9%

No response  7%

Thinking of times when you are willing to see any doctor: How quickly do you usually get seen?

Same day or next day  48%

2-4 days  26%

5 days or more  11%

I don’t usually need to be seen quickly  5%

Don’t know, never tried  3%

No response  7%

Thinking of your most recent consultation with a doctor or nurse: How long did you wait for your consultation to start?

Less than 5 minutes  13%

5 – 10 minutes  38%

11 – 20 minutes  32%

21 – 30 minutes  5%

More than 30 minutes  2%

There was no set time for my consultation  1%

No response  9%

Thinking about your last consultation: How good was the GP/Nurse at Listening to you?

Very good  70%

Good  15%

Satisfactory  5%

Poor  0%

Very poor  0%

Does not apply  1%

No response  9%

How good was the GP/Nurse at Giving you enough time?

Very good  59%

Good  28%

Satisfactory  6%

Poor  0%

Very poor  0%

Does not apply  0%

No response  7%

How good was the GP/Nurse at: Involving you in decisions about your care?

Very good  60%

Good  21%

Satisfactory  7%

Poor  0%

Very poor  0%

Does not apply  6%

No response  6%

How good was the GP/Nurse at: Explaining your condition and treatment?

Very good  64%

Good  22%

Satisfactory  5%

Poor  0%

Very poor  0%

Does not apply  2%

No response  7%

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to: Understand your health problems?

Very well  77%

Unsure  10%

Not very well  1%

Does not apply  6%

No response  6%

Overall, how would you describe your experience of your GP surgery?

Excellent  44%

Very good  33%

Good  10%

Satisfactory  3%

Poor  0%

Very poor  0%

No response  10%

Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, definitely  51%

Yes  32%

probably  9%

No, probably not  0%

No, definitely not  0%

Don’t know  0%

No response  8%

To help us analyse your answers please tell us a few things about yourself: Are you male or female?

Male  32%

Female  61%

No Response  2%

No response  5%