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Dear Fellow Patient,

Thank you for taking the time to complete this short survey to help our practice understand how its services to you can be improved. Your input via this survey helps us to influence changes to the way services are provided.

Please answer all of the questions using your experience of your latest visit to or contact with the practice.

AJ Beavis - Chair PPG

Please click Send when you are done.

To enable us to analyse your answers, in the wider context of our practice population, please tell us two things about yourself:

Are you male or female?

  39%
  58%
  3%

What age are you?

  1%
  2%
  6%
  9%
  22%
  18%
  23%
  10%
  2%
  7%


Reception Services

Q1: How helpful overall do you find the reception staff?

  56%
  30%
  9%
  2%
  3%

Q2: Do you have any comments or suggestions on your 'Reception experience' ?

There is an area at the end of this survey for all your comments.


Appointments

Over the years the practice has changed its appointment system to try and accommodate as many of its patients as possible.

Two thirds of all available appointments can be booked up to six weeks in advance (routine appointments) and these are also available via the on-line system, the remaining one third are bookable only on the day (These are held back for more urgent problems that can not wait until the next available routine appointment). The practice also add 'medically urgent' cases, on a daily basis, to already full surgeries where it can.

Q3: How easy do you find it to get a Routine appointment?

  14%
  36%
  31%
  14%
  5%

Q4:How easy do you find it to get a Book on the day appointmentl?

  5%
  27%
  35%
  24%
  9%

Q5: Are you registered with our on-line service?

  54%
  39%
  7%

If not, we would be grateful if you will state the reason why not on the back of this page. If you would like more information about the on-line service it can be obtained from either of our receptions or our web site, under appointments.

Q6: Do you have any comments or suggestions on the appointment system?

There is an area at the end of this survey for all your comments.

______________________________________________________________________________

Q7: How easy do you find it to get through to the practice on the telephone?

  11%
  36%
  38%
  10%
  1%
  4%



Q8: Have you used the NHS 111 service for advice or treatment for minor illnesses or injuries?

  36%
  61%
  3%