PENN SURGERY PATIENT SURVEY 2018

Number of Responses: 78

PENN SURGERY PATIENT SURVEY 2018

Think about the last time you saw or spoke to a GP from Penn Surgery; how good was that GP at each of the following (GIVING YOU ENOUGH TIME)

Very good 67%

Good 24%

Neither good or poor 5%

Poor 0%

Very poor 0%

Not applicable 2%

Think about the last time you saw or spoke to a GP from Penn Surgery; how good was that GP at each of the following (BEING POLITE AND CONSIDERATE)

Very Good 76%

Good 19%

Neither good or poor 1%

Poor 0%

Very poor 0%

Not applicable 2%

Think about the last time you saw or spoke to a GP from Penn Surgery; how good was that GP at each of the following (LISTENING TO YOU? LETTING YOU TELL YOUR STORY)?

Very good 69%

Good 23%

Neither good or poor 1%

Poor 1%

Very poor 2%

Not applicable 3%

Think about the last time you saw or spoke to a GP from Penn Surgery; how good was that GP at each of the following (INVOLVING YOU IN DECISIONS ABOUT YOUR CARE)?

Very good 57%

Good 24%

Neither good or poor 8%

Poor 0%

Very poor 1%

Not applicable 6%

Think about the last time you saw or spoke to a GP from Penn Surgery; how good was that GP at each of the following? (EXPLAINING YOUR CONDITION & TREATMENT CLEARLY)?

Very Good 64%

Good 23%

Neither good or poor 6%

Poor 0%

Very poor 1%

Not applicable 2%

The last time you saw or spoke to a Nurse from Penn Surgery, how good was that nurse at each of the following? (GIVING YOU ENOUGH TIME)?

Very good 83%

Good 14%

Neither good or poor 1%

Poor 0%

Very Poor 0%

Not applicable 1%

The last time you saw or spoke to a Nurse from Penn Surgery, how good was that nurse at each of the following? (PUTTING YOU AT EASE)?

Very good 88%

Good 10%

Neither good or poor 0%

Poor 0%

Very poor 0%

Not applicable 1%

The last time you saw or spoke to a Nurse from Penn Surgery, how good was that nurse at each of the following? (BEING POLITE AND CONSIDERATE)?

Very good 92%

Good 7%

Neither good or poor 0%

Poor 0%

Very poor 0%

Not applicable 1%

The last time you saw or spoke to a Nurse from Penn Surgery, how good was that nurse at each of the following? (LISTENING TO YOU? LETTING YOU TELL YOUR STORY)?

Very good 83%

Good 8%

Neither good or poor 1%

Poor 0%

Very poor 0%

Not applicable 6%

The last time you saw or spoke to a Nurse from Penn Surgery, how good was that nurse at each of the following? (ASSESSING YOUR MEDICAL CONDITION)?

Very good 70%

Good 11%

Neither good or poor 2%

Poor 0%

Very poor 0%

Not applicable 15%

The last time you saw or spoke to a Nurse from Penn Surgery, how good was that nurse at each of the following? (INVOLVING YOU IN DECISIONS ABOUT YOUR CARE)?

Very good 65%

Good 14%

Neither good or poor 3%

Poor 0%

Very poor 0%

Not applicable 16%

The last time you saw or spoke to a Nurse from Penn Surgery, how good was that nurse at each of the following? (EXPLAINING YOUR CONDITION & TREATMENT CLEARLY)?

Very good 71%

Good 14%

Neither good or poor 0%

Poor 0%

Very poor 0%

Not applicable 15%

Thinking about the care you get from your Doctor or Nurses overall, how satisfied are you that Penn Surgery helps you to:- (UNDERSTAND YOUR HEALTH PROBLEMS)?

Very satisfied 66%

Satisfied 26%

Neither satisfied or dissatisfied 1%

Dissatisfied 5%

Very dissatisfied 0%

Not applicable 1%

Thinking about the care you get from your Doctor or Nurses overall, how satisfied are you that Penn Surgery helps you to:- (COPE WITH YOUR HEALTH PROBLEMS)?

Very satisfied 56%

Satisfied 34%

Neither satisfied or dissatisfied 5%

Dissatisfied 0%

Very dissatisfied 2%

Not applicable 2%

Overall how would you rate your consultation with Penn Surgery?

Very satisfied 65%

Satisfied 28%

Neither satisfied or dissatisfied 2%

Dissatisfied 2%

Very Dissatisfied 1%

Not applicable 0%

How helpful do you find the Receptionists at Penn Surgery?

Very Helpful 47%

Helpful 38%

Neither helpful or unhelpful 11%

Unhelpful 1%

Very unhelpful 0%

Not applicable 1%

Are you aware of our active Patient Participation Group at Penn Surgery?

Yes 67%

No 29%

Were you aware that a regular GP appointment is only for 10 minutes?

Yes 94%

No 5%

In certain circumstances, are you aware that you can book a double appointment?

Yes 70%

No 29%

Would you recommend Penn Surgery to your Friends & Family?

Yes 85%

No 3%

Don't know 7%

Do you know where to go if your surgery is closed? Note:- There is an extended hours service available on Saturdays for our patients. Appointments can be pre-booked or you can just walk-in....... These are held at:- Pennfields Medical Centre, Upper Zoar Street, Pennfields, Wolverhampton, WV3 0JH From April there will be further clinics available at Pennfields Medical Centre from 6.30pm - 8pm Monday to Friday

Yes 74%

No 23%

Don't know 1%

In the future, if it was available, how comfortable would you be with an online video consultation with your Dr?

Very comfortable 26%

Comfortable 26%

Not comfortable 26%

Don't know 20%

The following questions provide us with general information about the range of people who have responded to this survey - What is your Age? Group?

16-25 0%

25-45 7%

45-65 39%

65-85 47%

85+ 5%

Male 25%

Female 34%

What is your ethnic group?

British 94%

Irish 1%

Any other white background 0%

White & Black Carribean 0%

White & Black African 0%

White & Asian 0%

Asian or British Asian 1%

Indian (inc British Asian) 0%

Pakistani (inc British Pakistani) 1%

Bangladeshi (Inc British Bangladeshi) 0%

Black or Black British 0%

Black Carribean 0%

Black African 0%

Any other Black Background 0%

Chinese 1%

Any other ethnic group 0%