Central Park Surgery

Number of Responses: 29

GP PATIENT SURVEY

Q1. Thinking of the times when you are willing to see any doctor. How quickly do you usually get seen?

Same Day  31%

Next Working Day  3%

Within 3 Working Days  27%

Within 5Working Days  34%

More than 5 working days  3%

Q2. If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that?

There weren't any appointments  44%

Times offered didn't suit  24%

Appointment was with a doctor who I didn't want to see  20%

A nurse was free but I wanted to see a doctor  0%

Another reason  3%

Can't remember  3%

No response  6%

Q3. In the past 6 months how easy have you found the following?

a) Getting through on the phone

Haven't tried  3%

Very Easy  17%

Fairly Easy  20%

Not very Easy  24%

Not at all Easy  34%

Don't know  0%

b) Speaking to a doctor on the phone

Haven't tried  34%

Very Easy  24%

Fairly Easy  17%

Not very Easy  13%

Not at all Easy  6%

Don't know  3%

c) Speaking to a nurse on the phone

Haven't tried  55%

Very Easy  17%

Fairly Easy  6%

Not very Easy  6%

Not at all Easy  10%

Don't know  3%

d) Obtaining test results by phone

Haven't tried  58%

Very Easy  24%

Fairly Easy  6%

Not very Easy  0%

Not at all Easy  3%

Don't know  6%

Q4. How helpful do you find the receptionists at the Surgery?

Very  65%

Fairly  34%

Not very  0%

Not at all  0%

Q5. How long after your appointment time do you normally wait to be seen?

I don't normally have appointments at a specific time  0%

I am normally seen on time  27%

Less than 5 minutes  6%

5 to 15 minutes  48%

15-30 minutes  17%

More than 30 minutes  0%

Can't remember  0%

Q6. How satisfied are you with the opening hours at the Surgery?

Very  34%

Fairly  31%

Neither satisfied nor dissatisfied  20%

Quite dissatisfied  6%

Very dissatisfied  0%

Don't know opening hours  3%

No response  6%

Q7. As far as you know is the Surgery open ...

Before 8 am?

Yes  3%

No  72%

Sometimes  0%

Don't know  24%

At Lunchtime?

Yes  31%

No  37%

Sometimes  0%

Don't know  31%

After 6.30pm?

Yes  3%

No  55%

Sometimes  6%

Don't know  34%

On Saturdays?

Yes  3%

No  62%

Sometimes  6%

Don't know  27%

On Sundays?

Yes  0%

No  82%

Sometimes  0%

Don't know  17%

Q8. Would you like the Surgery open at additional times?

Yes  58%

No  41%

Q9. The last time you saw a GP at the Surgery how helpful was the doctor at each of the following?

a) Giving you enough time

Very good  72%

Good  17%

Neither good nor poor  6%

Poor  3%

Very poor  0%

Doesn't apply  0%

b) Asking about your symptoms

Very good  68%

Good  17%

Neither good nor poor  13%

Poor  0%

Very poor  0%

Doesn't apply  0%

c) Listening

Very good  68%

Good  20%

Neither good nor poor  6%

Poor  3%

Very Poor  0%

Doesn't apply  0%

d) Explaining tests and treatments

Very good  62%

Good  17%

Neither good nor poor  10%

Poor  3%

Very Poor  0%

Doesn't apply  6%

e) Involving you in decisions about your care

Very good  62%

Good  27%

Neither good nor poor  6%

Poor  3%

Very Poor  0%

Doesn't apply  0%

f) Treating you with care and concern

Very good  68%

Good  20%

Neither good nor poor  3%

Poor  3%

Very Poor  3%

Doesn't apply  0%

g) Taking your problems seriously

Very good  68%

Good  20%

Neither good nor poor  0%

Poor  3%

Very Poor  6%

Doesn't apply  0%

Q10. Did you have confidence and trust in the doctor you saw?

Yes, definitely  79%

Yes, to some extent  13%

No, not at all  6%

Don't know/can't say  0%

Q11. How easy is it for you to get an appointment with a practice nurse at the Surgery?

Haven't tried  6%

Very  44%

Fairly  13%

Not very  27%

Not at all  3%

Don't know  3%

Q12. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following?

a) Giving you enough time

Very good  79%

Good  6%

Neither good nor poor  6%

Poor  0%

Very Poor  0%

Doesn't apply  6%

b) Asking about your symptoms

Very good  75%

Good  10%

Neither good nor poor  3%

Poor  0%

Very Poor  0%

Doesn't apply  10%

c) Listening

Very good  75%

Good  13%

Neither good nor poor  3%

Poor  0%

Very Poor  0%

Doesn't apply  6%

d) Explaining tests and treatments

Very good  75%

Good  10%

Neither good nor poor  6%

Poor  0%

Very Poor  0%

Doesn't apply  6%

e) Involving you in decisions about your care

Very good  72%

Good  13%

Neither good nor poor  0%

Poor  0%

Very Poor  0%

Doesn't apply  10%

No response  5%

f) Treating you with care and concern

Very good  75%

Good  17%

Neither good nor poor  0%

Poor  0%

Very Poor  0%

Doesn't apply  6%

g) Taking your problems seriously

Very good  75%

Good  10%

Neither good nor poor  6%

Poor  0%

Very Poor  0%

Doesn't apply  6%

Q13. In general, how satisfied are you with the care you get at the Surgery?

Very  79%

Fairly  13%

Neither satisfied nor dissatisfied  3%

Quite dissatisfied  3%

Very dissatisfied  0%

Q14. If you use your own transport to travel to the Surgery how easy is it to park?

Very easy  17%

Fairly easy  17%

Not very easy  24%

Not at all easy  17%

Not applicable  24%

Q15. How would you describe the overall cleanliness of the Surgery?

Very clean  58%

Fairly clean  24%

Not very clean  17%

Not at all clean  0%

Don't know  0%

Some Questions about you:

Q16. Are you male of female?

Male  31%

Female  68%

Q17. How old are you?

Under 18  0%

18-24  3%

25-34  3%

35-44  24%

45-54  6%

55-64  34%

65-74  17%

75-84  10%

85 and over  0%

Q18. Which of these best describes what you are doing at present?

Full-time paid work (30 hrs or more per week)  27%

Part-time paid work (under 30 hrs per week)  10%

Full-time education (school, college, university)  3%

Unemployed  3%

Permanently sick or disabled  24%

Fully retired from work  24%

Looking after the home  3%

Doing something else  3%

Q19. Please say which ethnic group you feel you belong to?

Please tick one box:

A. White

English / Welsh / Scottish / Northern Irish / British  89%

Irish  0%

Gypsy or Irish Traveller  0%

Any other white background  0%

No response  11%

B. Mixed/multiple ethnic group

White and Black Caribbean  3%

White and Black African  0%

White and Asian  0%

Any other mixed background  0%

No response  97%

C. Asian or Asian British

Indian  0%

Pakistani  0%

Bangladeshi  0%

Chinese  0%

Any other Asian background  3%

No response  97%

D. Black/African/Caribbean/Black British

Caribbean  0%

African  3%

Any other Black / African / Caribbean background  0%

No response  97%

Please use the space below for any comments or suggestions on how we can improve even further: