Canterbury Medical Practice

Number of Responses: 12

Cardiology Service - Patient Satisfaction Survey

You have been asked to complete this survey because you have been seen or referred to the Cardiology Service at Bridge Health Centre.

We aspire to the highest professional standards and are keen to receive feedback from patients whose comments help us to develop and improve services we offer.

Which doctor did you see?

Dr Kamalvand  66%

Dr Ghazi  33%

After you had seen the doctor, how long did you have to wait for your appointment?

Less than 2 weeks  8%

2-4 weeks  0%

More than 4 weeks  91%

Was this acceptable to you?

Yes  83%

No  8%

No response  9%

Did you find it easy to get to your appointment

Yes  75%

No  0%

No response  25%

If no, why was this?

What could we do to improve this?

If you needed to change your appointment how easy was this to do?

Very Easy  41%

Quite Easy  33%

Quite Difficult  0%

Very Difficult  0%

No response  26%

How would you rate the reception and administration staff at the surgery?

Poor  0%

Fair  16%

Good  33%

Excellent  50%

How would you rate the way the doctor listened to your symptoms?

Poor  0%

Fair  25%

Good  33%

Excellent  41%

How would you rate the way the doctor explained your treatment?

Poor  0%

Fair  25%

Good  16%

Excellent  58%

How satisfied were you with the amount of time the doctor spent with you?

Very satisfied  33%

Quite satisfied  16%

Quite unsatisfied  16%

Very unsatisfied  33%

How would you rate the doctor's care and concern for you?

Poor  0%

Fair  16%

Good  25%

Excellent  58%

How would you rate the effectiveness of the treatment you received?

Poor  0%

Fair  16%

Good  25%

Excellent  16%

Not applicable  33%

No response  10%

Taking everything into account how would you rate the overall quality of the service you received?

Poor  0%

Fair  16%

Good  41%

Excellent  41%

Have you any other comments you would like to make?