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Physical Therapies Service Patient Satisfaction Survey

We aspire to the highest professional standards and are keen to receive feedback from patients whose comments help us to develop and improve services we offer.

Which type of therapy did you have?

  8%
  47%
  35%
  10%

At which surgery were you seen?

  65%
  8%
  18%
  2%
  7%

After you were referred, how long did you have to wait for your appointment?

  22%
  60%
  15%
  3%

Was this acceptable to you?

  88%
  4%
  8%

If you needed to change your appointment how easy was this to do?

  52%
  28%
  2%
  0%
  18%

How would you rate the reception and administration staff at the surgery?

  0%
  8%
  37%
  50%
  5%

How would you rate the way the therapist listened to your symptoms?

  0%
  1%
  17%
  80%
  2%

How would you rate the way the therapist explained your treatment?

  0%
  4%
  20%
  72%
  4%

How satisfied were you with the amount of time the therapist spent with you?

  64%
  18%
  0%
  12%
  6%

How would you rate the therapists care and concern for you?

  0%
  4%
  18%
  74%
  4%

How would you rate the effectiveness of the treatment you received?

  2%
  10%
  32%
  52%
  4%

Taking everything into account how would you rate the overall quality of the service you received?

  0%
  2%
  22%
  67%
  9%

On a scale of 1 to 5 (with 5 being the worst) please rate how effective you felt your treatment was:

Before treatment

  2%
  1%
  8%
  22%
  47%
  20%

After treatment

  22%
  22%
  18%
  8%
  5%
  25%

Have you any other comments you would like to make?