Station Surgery

Number of Responses: 39

The General Practice Assessment Questionaire 2017

The Doctor you saw most recently?

In the past 12 months, how many times have you seen a doctor at the Practice?

None  2%

Once or twice  25%

Three or four times  41%

Five or six times  20%

Seven times or more  10%

How do you rate the way you are treated by the Receptionist at the Practice?

Very poor  0%

Poor  0%

Fair  0%

Good  7%

Very Good  30%

Excellent  61%

How do you rate the hours that your practice is open for appointments?

Very poor  0%

Poor  0%

Fair  10%

Good  20%

Very Good  25%

Excellent  43%

What additional house would you like the practice to be open? ( please mark all that apply)

When you last wanted to see a particular Dr, how quickly did you get to see that Doctor?

Same day  43%

Next working day  15%

Within 2 working days  23%

Within 3 working days  10%

Within 4 working days  0%

Within 5 working days  5%

Doe snot apply  2%

How do you rate how quickly you get to see your requested Dr?

Very poor  0%

Poor  5%

Fair  15%

Good  12%

Very good  17%

Excellent  48%

Thinking of times when you are willing to see ANY doctor, how quickly do you get seen?

Same day  43%

Next working day  12%

Within 2 working days  17%

Within 3 working days  5%

Within 4 working days  0%

Within 5 working days  10%

Does not apply  10%

If you need to see a GP urgently, can you normally get seen the same day?

Yes  61%

No  12%

Don't Know/Never needed to  23%

No response  4%

How long do you usually have to wait at the Practice for your consultations to begin? (please tick one box only)

5 minutes or less  5%

6-10 minutes  12%

11-20 minutes  35%

21-30 minutes  23%

More than 30 minutes  23%

How do you rate the time you wait for your consultations to begin?

Very poor  0%

Poor  12%

Fair  28%

Good  20%

Very good  20%

Excellent  17%

Rate your experience of getting through to the practice on the PHONE?

Very poor  2%

Poor  2%

Fair  10%

Good  5%

Very good  33%

Excellent  46%

Rate your experience of speaking to the doctor on the PHONE?

Very poor  5%

Poor  5%

Fair  10%

Good  12%

Very Good  10%

Excellent  56%

How often do you usually see your usual Doctor?

Always  33%

Almost always  38%

A lot of the time  10%

Some of the time  15%

Almost never  0%

Excellent  0%

No response  4%

How do you rate the ability to see your usually see your usual Doctor?

Very poor  0%

Poor  0%

Fair  5%

Good  12%

Very good  38%

Excellent  35%

No response  10%

Thinking about your last consultation, how thoroughly did the doctor ask about your symptoms and how you are feeling?

Very poor  0%

Poor  0%

Fair  0%

Good  7%

Very good  20%

Excellent  58%

Does not apply  5%

No response  10%

At your last consultation how well did the Doctor listen to you?

Very poor  0%

Poor  0%

Fair  2%

Good  5%

Very good  25%

Excellent  64%

Does not apply  2%

During your last consultation how well did the doctor put you at ease during physical examination?

Very poor  0%

Poor  0%

Fair  2%

Good  7%

Very good  10%

Excellent  69%

Does not apply  10%

During your last consultation how much did the Doctor involve you in decisions about your care?

Very poor  0%

Poor  0%

Fair  0%

Good  10%

Very good  20%

Excellent  58%

Does not apply  10%

During your last consultation, how well did the Doctor explain your problems or treatment your needed?

Very poor  0%

Poor  0%

Fair  0%

Good  7%

Very good  23%

Excellent  64%

Does not apply  5%

During your last consultation, how satisfied were you with the times allocated for your consultation?

Very poor  0%

Poor  0%

Fair  0%

Good  5%

Very good  20%

Excellent  71%

Does not apply  2%

During your last consultation, how satisfied were you with the Doctors patience to your questions and worries?

Very poor  0%

Poor  0%

Fair  0%

Good  5%

Very good  15%

Excellent  74%

Does not apply  5%

During your last consultation, how satisfied were you with the Doctors care and concern?

Very poor  0%

Poor  0%

Fair  0%

Good  2%

Very good  20%

Excellent  74%

Does not apply  2%

After seeing the Doctor at your last consultation, did you feel able to understand your problems and illness?

Much more than before the visit  58%

A little more than before the visit  17%

The same or less than before the visit  7%

Does not apply  15%

After seeing the doctor at your last consultation, how were you able to cope with your problems or illness?

Much more than before the visit  53%

A little more than before the visit  17%

The same or less than before the visit  0%

Does not apply  23%

No response  7%

After seeing that Doctor at your last consultant, were you able to keep yourself healthy?

Much more than before the visit  53%

A little more than before the visit  23%

The same or less than before the visit  2%

Does not apply  20%

Sex

Male  51%

Female  43%

No response  6%

Age

Do you have any long-standing illness, disability or infirmity?

Yes  48%

No  43%

No response  9%

Ethnicity?

White  87%

Black or Black British  0%

Asian or Asian British  5%

Mixed  0%

Chinese  2%

Other ethnic group  0%

No response  6%

Accommodation?

Owner-occupied/mortgage  53%

Rent or other arrangements  30%

No response  17%

Which of the following best describe you?

Employed (full-time, part-time, self employed  38%

Unemployed and looking for work  0%

At School or full time education  0%

Unable to work due to long term sickness  17%

Looking after your home/family  2%

Retired from paid work  28%

Other  0%

No response  15%

Is there anything particularly good about the care you receive?

Is there anything that could be improved?

Any other comments