Ashville Medical Practice

Number of Responses: 286

Ashville Medical Practice Patient Survey 2017

Having contacted the surgery in the past 6 months how easy have you found seeing or speaking with a Dr?

Very easy  61%

Fairly easy  26%

Not very easy  5%

Not at all easy  0%

Don't know  0%

Haven't tried  3%

Question not answered  0%

Thinking of when you have wanted an appointment to see or speak with a particular Dr. How quickly do you usually get to see or speak with that particular Dr?

Same day  51%

Next working day  5%

Within 2 working days  6%

Within 3 working days  2%

Within 4 working days  2%

Within 5 or more working days  4%

Does not apply  23%

Question not answered  2%

No response  5%

How do you rate the timescale of being seen or spoken with by a particular Dr?

Excellent  27%

Very good  28%

Good  20%

Fair  3%

Poor  1%

Very poor  0%

Does not apply  15%

Question not answered  1%

Thinking of when you have wanted an appointment to see or speak with any Dr. How quickly do you usually get to see or speak with any Dr?

Same day  72%

Next working day  10%

Within 2 working days  4%

Within 3 working days  2%

Within 4 working days  1%

Within 5 or more working days  2%

Does not apply  3%

Question not answered  1%

How do you rate the timescale of being seen or spoken with by any Dr?

Excellent  39%

Very good  32%

Good  14%

Fair  9%

Poor  1%

Very poor  0%

Does not apply  1%

Question not answered  0%

How helpful do you find the receptionists at the surgery on the telephone?

Extremely helpful  43%

Very helpful  42%

Fairly helpful  11%

Not very helpful  0%

Not at all helpful  0%

No comment  0%

Question not answered  0%

No response  4%

How helpful do you find the receptionists at the surgery face to face at the reception desk?

Extremely helpful  50%

Very helpful  39%

Fairly helpful  9%

Not very helpful  0%

Not at all helpful  0%

No comment  0%

Question not answered  0%

No response  2%